Dedicated customer service professional with over 22 years of experience. Proven expertise in claims processing, issue resolution, and regulatory compliance, ensuring client satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Medical Coding and Billing Specialist
Dr. Fitzgerald & Associates
Cedar Rapids
01.2011 - Current
Reviewed and verified patient information for accuracy and completeness.
Maintained up-to-date knowledge of insurance regulations and industry standards.
Clarified medical insurance plans for customers, including eligibility, billing, and claims processing.
Provided assistance to clients regarding coverage options and policy details.
Addressed customer service issues promptly, enhancing overall support experience.
Delivered customer service during transactions, ensuring satisfaction and clarity.