Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Helle

Marion

Summary

Dedicated customer service professional with over 22 years of experience. Proven expertise in claims processing, issue resolution, and regulatory compliance, ensuring client satisfaction and operational efficiency.

Overview

15
15
years of professional experience

Work History

Medical Coding and Billing Specialist

Dr. Fitzgerald & Associates
Cedar Rapids
01.2011 - Current
  • Reviewed and verified patient information for accuracy and completeness.
  • Maintained up-to-date knowledge of insurance regulations and industry standards.
  • Clarified medical insurance plans for customers, including eligibility, billing, and claims processing.
  • Provided assistance to clients regarding coverage options and policy details.
  • Addressed customer service issues promptly, enhancing overall support experience.
  • Delivered customer service during transactions, ensuring satisfaction and clarity.

Education

Associate of Science - Respiratory Therapy

Kirkwood Community Collete
Cedar Rapids
05-1986

Skills

  • Medical billing
  • Claims processing
  • Insurance policy review
  • Regulatory compliance
  • Data verification
  • Client onboarding
  • Customer relationship management
  • Customer service excellence
  • Customer service and assistance
  • Call center customer service
  • Issue resolution
  • Problem solving
  • Attention to detail
  • Time management
  • Conflict resolution
  • Effective communication

Timeline

Medical Coding and Billing Specialist

Dr. Fitzgerald & Associates
01.2011 - Current

Associate of Science - Respiratory Therapy

Kirkwood Community Collete
Denise Helle