Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DENISE HENRY

Houma,LA

Summary

Experienced Automobile Insurance Claims Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Offering 27 years of experience and willingness to take on any challenge.

Overview

27
27
years of professional experience
1
1
Certification

Work History

CLAIMS SPECIALIST SR

PROGRESSIVE INSURANCE COMPANY
03.2022 - Current

Investigates coverage and liability for claim files

Investigates, evaluates and resolves catastrophic injury damage and fatal injury claims with represented and unrepresented parties

Consults with defense attorney and/or corporate claims legal regarding coverage, liability, damages, and litigation, as well as attend mediations, depositions, pretrial and settlement conferences and trials as required or necessary

CLAIMS CASUALTY SPECIALIST

PROGRESSIVE INSURANCE COMPANY
09.2013 - 03.2022

Investigated, evaluated injury damages, and negotiated attorney represented claimant's claims to resolution

CLAIMS GENERALST INTERMEDIATE

PROGRESSIVE INSURANCE COMPANY
02.2002 - 09.2013

Investigated, evaluated injury damages, and negotiated unrepresented claimant's claims to resolution

CLAIMS REPRESENTATIVE GENERALIST

PROGRESSIVE INSURANCE COMPANY
04.1997 - 02.2022

Handled all aspects of assigned claims from report to closure including but not limited to investigated coverage and liability, evaluated and negotiated injuries in person or over the phone, completed physical damage estimates on reparable and and total loss vehicles.

Education

Bachelor of Science - Business Administration

Nicholls State University
Thibodaux, LA
12.1991

Skills

  • Settlement determinations
  • Compliance Management
  • Accident Investigations
  • Documentation Review
  • Coverage assessments
  • Policy Interpretation
  • Claims Investigation
  • Multitasking
  • Organizing and Prioritizing Work
  • Claims adjustment
  • Effective Communication
  • Written Communication

Certification

  • Louisiana Insurance Adjuster License

Timeline

CLAIMS SPECIALIST SR

PROGRESSIVE INSURANCE COMPANY
03.2022 - Current

CLAIMS CASUALTY SPECIALIST

PROGRESSIVE INSURANCE COMPANY
09.2013 - 03.2022

CLAIMS GENERALST INTERMEDIATE

PROGRESSIVE INSURANCE COMPANY
02.2002 - 09.2013

CLAIMS REPRESENTATIVE GENERALIST

PROGRESSIVE INSURANCE COMPANY
04.1997 - 02.2022

Bachelor of Science - Business Administration

Nicholls State University
DENISE HENRY