Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Denise Hernandez

Los lunas ,NM

Summary

Subject: Hard Working Enthusiastic Employee To Whom It May Concern, I would like this opportunity to convey my interest in your company. I am bilingual and a highly motivated individual with an elevated understanding of customer service. You need a sharp employee with great attention to detail and excellent skills. I am looking to obtain a position that is dedicated to helping those in need and has a welcoming atmosphere, utilizing my skills and knowledge to contribute to the growth of the company. I know I can prove to be a resource to your establishment, and I am eager to contribute my enthusiasm and up-to- date skills to your company. I am able to lead teams on projects where the highest standards are demanded. I take direction well and work hard to manage expectations. I am certain my resume will give you a greater understanding of my qualifications for this exciting opportunity. I would greatly appreciate the privilege to work with and learn from you and your offices. I look forward to speaking with you soon Sincerely.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Quality Sleep Solutions
01.2018 - Current
  • Works with a broad spectrum of patients while being sensitive to patient needs
  • Interprets from provider to patient and vice versa during office visits
  • Build/Update patients charts
  • Schedule Management
  • Obtained authorizations for services
  • Responds to telephone and in person requests for information
  • Made copies, sent faxes, scans, and distributed all outgoing correspondence
  • Inventory and supply management

Customer Service Representative

Molina Healthcare
10.2016 - 05.2017
  • Exceeded in repeating customers' expectations through interpersonal and communication skills resulting in preserved repeat business and client satisfaction
  • Record Verification/Policy Coverage
  • Excel in developing solutions that benefit the company and the customer
  • Multitasking/Prioritizing/Organization
  • Entered and mailed out information

Billing Collector Representative

HME
11.2015 - 10.2016
  • Highly skilled in time management, correct billing to all insurance and patient pay accounts
  • Detail oriented and efficiently preforms all collection related processes
  • Arranging payment schedules, generating billing entries, creating reports, and printing or emailing bills
  • Experience in Microsoft office suite/Excel
  • Processed Claims/Document Analysis
  • Following up on unpaid payment within standard billing cycle time frame

Education

Medical Assistant -

ATI College
Albuquerque, NM
2008

Skills

  • Call Center
  • Bilingual
  • Schedule Management
  • Office Management
  • Customer Service
  • Microsoft Office
  • Data Entry
  • Medical billing
  • Insurance Verification
  • Medical Office Experience
  • Medical Receptionist

Certification

Heartsaver Fist AidCPR AED2017-2019Brightree CertifiedHippa CertifiedBilingualEnglish/ Spanish

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Quality Sleep Solutions
01.2018 - Current

Customer Service Representative

Molina Healthcare
10.2016 - 05.2017

Billing Collector Representative

HME
11.2015 - 10.2016

Medical Assistant -

ATI College
Denise Hernandez