Denise Hernandez

• Provide HR support and consultation to the business on the complex challenges, assist the team with questions about HR programs, policies, and other HR-related items (performance management, compensation and rewards, employee relations, benefits, etc).
• Monitor and administer employee benefits programs; evaluate/award benefit contract; design and conduct
  educational programs; administer proactive wellness program, which has resulted in benefit renewals
  averaging 1% or less for three consecutive years.
• Overcome challenges and get to the root cause of any issue, and design and quickly implement solutions that cut across multiple disciplines and stakeholders, even those beyond people and organizational boundaries.
• Provide full cycle recruiting nationwide, payroll processing, HRIS implementation and administration, policy development, compensation analysis, employee relations, performance and project management.
• Monitored and evaluated employee performance, ensuring compliance with union regulations and labor laws.
• Maintained accurate records of union membership, grievances, disciplinary actions, and other related information.
• Negotiated grievance settlements between employers and employees through mediation sessions or arbitration hearings.
• Investigated complaints from employees regarding working conditions or wages.
• Monitored changes in legislation affecting unions so that appropriate measures could be taken accordingly.
• Responded promptly to inquiries from members regarding their rights under the contract.
• Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
• Manage all processes for all employees during their journey with the company.
• Develop and oversee the organization's HR plans, operations and practices; ensure regulatory compliance;promote collaborative relationships between departments; provide leadership in conflict resolution,management support and contractual compliance requirements.
• Manage Workers’ Compensation claims.
• Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements; conduct investigations; maintain records; represent the organization at hearings.
• Maintain management guidelines by developing, updating, and recommending human resource policies and procedures.
• Assist in the production of newsletter, policies and HR materials.
• Establish personal networks; participate in professional societies.
• Work with auditors during annual audits of benefits plans, and payroll.
• Support 14 locations nationwide to include union employees in accordance with the established collective bargaining agreement; visit each location annually.
• Manage annual open enrollment period of each year.

• Compiled the annual budget and forecast financial statements.
• Facilitated employee dispute resolution processes by providing mediation services when necessary.
• Created, implemented, and maintained a performance management system for all employees.
• Managed payroll processing activities including timesheets, garnishments, tax withholding calculations.
• Developed and managed the HR department budget.
• Assisted with workers' compensation claims investigations by gathering evidence related to incidents or injuries reported by employees.
• Prepared reports detailing various aspects of human resources operations such as staffing levels, salary ranges, compensation plans.
• Maintained personnel records according to federal and state guidelines while ensuring confidentiality of information.
• Conducted employee orientation programs to introduce new hires to company policies and procedures.
• Maintained up to date billing system, reconciled accounts, and monitored collection efforts for multiple truckers on multiple projects in a biweekly time period.
• Responsible for payroll, preparing financial statements, handling employees’ inquiries and resolving complaints.
• Performed customer versification.
• Processed orders, forms, applications and requests.
• Enhanced and produced the monthly financial reports.

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• Enhanced effectiveness by providing information management support.
• Ensured the accurate and timely payroll processing of 80 different clients, background checks and e-verify analysis.
• Established and maintained records in ADP regarding employee master files, recording hours of work, processing time records, compiling payroll reports, and auditing data.
• Processed and input data regarding the above categories.
• Provided guidance on labor law regulations to ensure compliance with applicable laws.
• Managed performance reviews, disciplinary actions and salary negotiations.
• Developed processes for onboarding new hires into the organization's culture.
• Conducted recruitment process for new hires, including job postings, interviews and background checks.
• Assisted in the development of policies related to human resources management.
• Advised managers on how best to motivate employees and increase their satisfaction levels.
• Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
• Maintained relationships with external stakeholders regarding employment issues or concerns.
• Proactively identified and solved complex HR problems that impacted operations management and business direction.
• Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
• Interfaced with client employees’ regarding weekly payroll and payroll histories.
• Interface with supervisory and timekeeping personnel on various clients throughout the county.
• Interface with coworkers in other departments in corporate office and region offices to ensure payroll accuracy and needs of those departments.
• Kept updated on federal, state, and other taxing agencies.
• Involved in the preparation and process for IRS Forms: 1099MISC, Individual Tax Identification Number (ITIN W-7), Employer Identification Number (EIN), POA (2848), Entity classification (8832), Election by Small Business Corporation (2553), Form 8222-B (Change of Address).
• Consolidated and organized information based on an integrated companies resulting in better decision making.
• Intermediary to supplement the information in tax returns.
• Maintained customer confidence and protected operations by protecting confidential information.
• Responsible for purchasing, and inventory supplies.
• Developed a consistent procedure between all clients in order to help management keep track of metrics.

• Resolved conflicts between employees through mediation or other appropriate methods of dispute resolution.
• Maintained employee records in compliance with company policies and legal regulations.
• Guided employees through automated self-service platform for real-time attendance tracking and queries.
• Created and maintained internal job descriptions and postings to accurately reflect roles.
• Coordinated employee benefits programs, including health insurance and retirement plans.
• Enforced HR policies and advised employees on labor regulations and company procedures.
• Prepared materials and reports for compliance audits.
• Conducted background checks and employment versification for potential hires.
• Supported HR projects, such as employee satisfaction surveys and exit interviews.