Denise Herrera
Bakersfield,CA
Summary
Dedicated Office Assistant with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors providing impeccable customer service in English and Spanish. Strong knowledge of Microsoft office and computer skills.
Overview
12
12
years of professional experience
Work History
Office Clerk
Esparza Enterprises, Inc.
07.2019 - 09.2022
- Provided clerical support to company employees by phone, email, or in- person to provide information.
- Properly filed and organized paperwork and maintained files organized for easy retrieval.
- Responded to inquiries from callers seeking information and directed calls to the pertaining department
- Provided quality clerical support through data entry, document management, email correspondence.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Office Clerk
Ayala's Upholstery
10.2015 - 06.2019
- Interacted with customers by phone, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Handled incoming business and client requests for information.
- Maintained and updated office records, both digital and physical.
- Created purchase orders and tracked invoices.
Office Clerk
Servicios Mexicanos
03.2011 - 04.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming business and client requests for information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained and updated office records, both digital and physical.
- Assisted with budgeting and financial management to keep office operating within budget.
Education
Psychology
Bakersfield College
Bakersfieldd06.2026
No Degree - Business Administration
Bakersfield Adult Schools
Bakersfield, CA02.2017
High School Diploma -
Bakersfield Adult Schools
Bakersfield, CA06.2010
Skills
- Customer service/ Communication Skills
- Bilingual: English / Spanish
- Workflow Optimization
- Copying and Scanning
- Document Typing and Formatting
- Update Records
- Data Entry and 45-Key
- Filing
- Microsoft Office
- Telephone Reception
- PowerPoint Presentations
- Database Entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Clerk
Esparza Enterprises, Inc.
07.2019 - 09.2022
Office Clerk
Ayala's Upholstery
10.2015 - 06.2019
Office Clerk
Servicios Mexicanos
03.2011 - 04.2014
Psychology
Bakersfield College
No Degree - Business Administration
Bakersfield Adult Schools
High School Diploma -
Bakersfield Adult Schools
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