Denise Hill
Tulsa,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Dealer Coordinator Manager
Alert 360
11.2005 - 08.2023
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Promoted business' development by building and maintaining relationships with new clients.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Submitted reports to senior management to aid in business decision-making and planning.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Connects Manager
Central Security Group Now Alert 360
12.2002 - 11.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Used Software to document information and maintain forms, logs and records for emergency calls.
- Tested equipment with customers or field associates to verify proper operation of alarm systems.
- Monitored employee activities, confirming compliance with security regulations.
Revaluation Supervisor
Creek County Assessor
08.1997 - 08.2002
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Documented condition and special features to provide accurate estimations.
- Produced reports with detailed valuations.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
- Inspected new and existing properties and noted distinctive characteristics.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Stayed updated on market trends for local area and similar property types.
- Researched land, property and market values to complete estimations.
- Took clear photographs of property for documentation.
- Maintained current database of completed appraisals and customer information.
- Served both personal and business customers with accurate valuations.
- Assessed sales comparisons, production costs and other values to determine accurate property values.
- Checked previous descriptions, certifications and official documentation against current condition of property.
- Testified in official hearings about value of property in dispute.
Education
Associate Of Applied Business - Business Administration And Management
Tulsa Community College
Tulsa, OKHigh School Diploma -
Enid High School
Enid, OK05.1991
Skills
- Staff Management
- Project Management
- Business Planning
- Contract Development and Management
- Customer Relationship Management
- Brand Management
- Verbal and Written Communication
- Sales and Marketing
- Issue and Conflict Resolution
- Invoice Reconciliation
- Product Management and Branding
- Coaching and Mentoring
- Complex Problem-Solving
- Strategic Planning
- Configuration and Management
- Employee Training
- Supplier Relations
- Performance Tracking and Evaluations
- Procedural Streamlining
- Time Management
- Account and Territory Management
- Account Management and Updating
- Managing Files and Records
- Managing Multiple Tasks
- Managing Operations and Efficiency
- Administration and Reporting
- Negotiation
Timeline
Dealer Coordinator Manager
Alert 360
11.2005 - 08.2023
Connects Manager
Central Security Group Now Alert 360
12.2002 - 11.2005
Revaluation Supervisor
Creek County Assessor
08.1997 - 08.2002
Associate Of Applied Business - Business Administration And Management
Tulsa Community College
High School Diploma -
Enid High School