Denise Hill
Merrimack,NH
Summary
Proven expertise in clerical support and customer service, demonstrated at Amari Company with a knack for maintaining confidentiality and streamlining data management processes. Leveraged attention to detail and verbal communication skills to enhance customer satisfaction and office efficiency. Achieved significant improvements in administrative operations and client relations without exceeding a numerical percentage.
Overview
14
14
years of professional experience
Work History
Administrative Clerk
Amari Company
01.2016 - 01.2025
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Input data and processed system change to generate accurate reports.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Boosted department efficiency with timely completion of assigned tasks.
- Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
Licensed Insurance Agent
Athem Blue Cross
03.2011 - 01.2016
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Education
High School Diploma -
Nashua High School
Nashua NH06-1967
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Customer follow-up
- Cash management
- Invoice processing
Timeline
Administrative Clerk
Amari Company
01.2016 - 01.2025
Licensed Insurance Agent
Athem Blue Cross
03.2011 - 01.2016
High School Diploma -
Nashua High School
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