Denise Hillsberry

• Processed billing inquiries promptly, ensuring accurate account information and resolving discrepancies efficiently.
• Managed patient accounts with precision, ensuring compliance with insurance regulations and company policies.
• Collaborated with cross-functional teams to resolve complex billing issues, improving customer satisfaction rates significantly.
• research and find financial assistance for Specialty medications
• answer patients calls and questions about cost and filling procedures
• make outbound calls to schedule delivery of medications to patient home
• work with physicians office to find prior authorization forms and financial assistance forms
• work with a promote system to account for limited Distribution Drugs
• assist in locating pharmacies that Dispense Limited Distribution Drugs
• work with Hospital to maintain inventory for St Jude Patients
• Schedule delivery of medications using Fedex,Doordash, or other carrier options that are available
• 
  

• Trained and mentored new team members on pharmacy procedures and best practices.
• Delivered exceptional customer service to patients and healthcare providers.
• liaison between reviewing pharmacists and physicians office
• assisted in prior Authorization Reviews
• Collected minutes at meeting to create new pharmacy formularies
• entered the approved prior authorizations so pharmacy can process claim's
• resolved pharmacy rejections so they may process correctly
• answered patients questions about their insurance benefits
• mailed notification letters to patients
• created letter formats and letterheads that would be mailed to pt

• Collaborated with healthcare professionals to clarify prescriptions and optimize patient outcomes.
• Utilized pharmacy management software to document services provided and track medication usage.
• Monitored prescription fill rates, identifying trends to enhance workflow efficiency and accuracy.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Managed opening and closing duties for pharmacy
• Created the work schedule for the department

• Processed prescription orders accurately to ensure patient safety and medication adherence.
• Assisted pharmacists in inventory management, including stock rotation and expiration tracking.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained clean and organized workspace to comply with health and safety regulations.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Trained new pharmacy staff on operational procedures and software systems for efficiency.
• Entered and processed patients' prescriptions into internal system.

• Assisted in implementing process improvements that streamlined operational tasks across the department.
• Coordinated project timelines and resource allocation to optimize workflow efficiency.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.

opened Store

did inventory

made shift schedules

balanced Tills end of day

customer Service

Waited tables