Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Denise Hingson

Burt,IA

Summary

Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.

Overview

19
19
years of professional experience

Work History

EXECUTIVE ASSISTANT

Smithfield Hog Production
10.2020 - Current
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Track and reconcile monthly expenditure accounts
  • Review monthly balance sheets for coding accuracy
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Vet Services Admin. Asst.

Smithfield Hog Production
10.2013 - 10.2020
  • Organize and participate in conference calls; take notes, email summaries of calls and meetings
  • Member of Safety Team
  • Collaborate with the Veterinarians on data, studies and other requests as needed
  • Communicate across departments to ensure we all have the same, accurate data
  • Work with staff to ensure we meet deadlines according to policies and external requirements from
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Administrative Asst.

Murphy Brown, LLC/ Smithfield
09.2012 - 10.2013
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.

Customer Service Rep.

Titonka-Burt Communications
12.2007 - 06.2012
  • I was in charge of maintaining customer accounts, taking customers calls, maintaining customer confidentiality in accordance with federal CPNI regulations, creating trouble tickets and dispatching technicians when needed
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Worked independently to manage the daily operations at the Burt office
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.


Bookkeeper

Thompson Farm Drainage
02.2007 - 01.2008
  • Quarterly tax payments for federal and state
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Maintained and processed invoices, deposits, and money logs.
  • Established QuickBooks accounting system to reflect accurate financial records.

Administrative Asst.

American Marine, Inc.
02.2006 - 02.2007
  • Assist customers with parts sales and boat sales if needed
  • Fill out sales agreements, warranty information, apply for advertising reimbursements from manufacturing companies, boat and trailer licensing information and applications
  • Attended Boat shows and helped maintain web listings and inventory
  • Take payments, make daily deposits, employee payroll, and pay bills and other such monetary transactions in regard to daily business
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed payroll accurately and timely to meet employee expectations.

Education

Office and accounting classes

Iowa Lakes Community College
Algona, IA

Skills

  • Proficient in Microsoft Excel
  • Proficient in Microsoft Word
  • Ability to work independently
  • Excellent communication skills
  • Meticulous attention to detail
  • Information confidentiality
  • Customer Service
  • Expense Reporting
  • Executive Support
  • Office Management
  • Strong Problem Solver
  • Staff Management

Additional Information

More references available upon request

References

  • Kim Reutzel, Business owner, Reutzel Excavating, Inc & Inspiration for Women, 515-924-3852
  • Jodi Broesder, Office Assistant, Women Inc Magazine & Reutzel Excavating, Inc, 515-320-3376
  • Tiffany Diekhuis, Personal Reference, Winnebago Industries, 515-320-0452

Timeline

EXECUTIVE ASSISTANT

Smithfield Hog Production
10.2020 - Current

Vet Services Admin. Asst.

Smithfield Hog Production
10.2013 - 10.2020

Administrative Asst.

Murphy Brown, LLC/ Smithfield
09.2012 - 10.2013

Customer Service Rep.

Titonka-Burt Communications
12.2007 - 06.2012

Bookkeeper

Thompson Farm Drainage
02.2007 - 01.2008

Administrative Asst.

American Marine, Inc.
02.2006 - 02.2007

Office and accounting classes

Iowa Lakes Community College

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