Denise Holden
Jacksonville,FL
Summary
Dynamic Patient Access Representative with extensive experience at Baptist Health Inc. Proven expertise in insurance verification and appointment scheduling, enhancing patient satisfaction through effective communication and detail orientation. Skilled in EMR systems and dedicated to maintaining HIPAA compliance, consistently contributing to team success and operational efficiency.
Overview
23
23
years of professional experience
Work History
Patient Access Representative II Remote
Baptist Health Incjacksonville
Jacksonville, FL
05.2021 - Current
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with scheduling outpatient appointments.
- Verified insurance coverage for services provided by the facility.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Scheduler
Akumin Diagnostic Center
01.2018 - Current
- Scheduling patient’s radiology appointments in a call center
- Verifying patient insurance information
- Mailing and faxing reports and images
- Providing stellar customer service to clients and patients
Customer Service Representative
UF Health North
01.2016 - 01.2018
- Check-in and check-out patients daily
- Posting and collecting payments
- Daily faxing, insurance verification, obtaining authorizations
- Answer phones and scheduling appointments for six physicians
Health Information Management
University of Florida
01.2011 - 01.2016
- Assisting patients and clients with obtaining authorization to release medical records to patients, lawyers, and physicians
- Gathering patient information and recording data electronically for collections, storage analysis, recovery and reporting
- Retrieving all incoming calls from different hospitals and clinics as well as locations in the surrounding areas
- Taking and completing request for medical records
- Indexing and scanning reports
Scheduler
Baptist Primary Care
01.2002 - 01.2010
- Taking incoming calls
- Scheduling appointments for four Physicians
- Filing charts and prepping for next day
Education
National Certified Billing & Coding Specialist -
Florida Career College
Jacksonville, FL12.2010
Skills
- EPIC
- Time management
- Patient communication
- Data entry
- Payment processing
- Detail orientation
- Quality assurance
- EMR
- Patient identity verification
- Appointment scheduling
- Medical coding
- Insurance verification
- HIPAA compliance
Professional References
- Dr. Paul Dougherty, UF Health Jacksonville, 904-244-3626
- Elizabeth Cook ARNP, UF Health Jacksonville, 904-244-6810
Timeline
Patient Access Representative II Remote
Baptist Health Incjacksonville
05.2021 - Current
Scheduler
Akumin Diagnostic Center
01.2018 - Current
Customer Service Representative
UF Health North
01.2016 - 01.2018
Health Information Management
University of Florida
01.2011 - 01.2016
Scheduler
Baptist Primary Care
01.2002 - 01.2010
National Certified Billing & Coding Specialist -
Florida Career College
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