Denise Holland
Manteca,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer resolution, self-starter adaptable to changing needs. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Known for reliability and being proactive to meet customer and organizational goals. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Highly organized and detailed, with a proven ability to manage priorities, and support the company's collaborating teams in a fast-paced office environment.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Mettler Toledo Rainin LLC
11.2015 - 10.2025
- Provided customer support in a fast-paced corporate environment, responsible for answering 30+ calls per day and entering 40+ orders per day while responding to customer inquiries via email throughout the day in a timely manner with accuracy and professionalism to ensure a positive service experience.
- Review and process purchase orders using SAP and CRM systems, ensuring data accuracy and compliance with internal procedures.
- Maintain and track open orders, proactively resolving discrepancies and any other issues in coordination with internal teams to release orders for on time shipments.
- Partner with Accounting to submit credit and rebill requests through filemaker.
- Prepare shipping documentation and schedule carrier pickups with FedEx and UPS.
- Serve as a liaison between Quality Assurance, Sales, and customers to investigate returns, create RMAs and issue credits.
- Generate and monitor daily reports to maintain operational accuracy.
- Provide peer training and ongoing team support contributing to team efficiency and maintaining exceptional customer support.
Account Manager
Continental Sales And Marketing
05.2015 - 09.2015
- Delivered responsive customer service while managing order entry and account data in SAP.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Reviewed and processed purchase orders with a strong focus on accuracy and policy adherence.
- Coordinated logistics and schedule with carriers UPS, FedEx, Con-way and Reddaway.
- Supported effective communication between customer service, and quality teams.
Customer Service Representative/Billing
Pentagon Technologies
10.2010 - 08.2014
- Managed daily customer communications, billing processes, and documentation.
- Monitored blanket purchase orders and kept customers aware of funding status.
- Communicated with cross-functional teams to problem-solve and ensure the customer was provided exceptional service.
- Maintained records in CRM to support accurate data reporting.
- Prepared driver manifests and supported front-desk operations as needed,
- Assisted Accounting with account set up, invoice review, and credit search.
- Served as key holder, responsible for secure closing of assigned facility area.
Admin/CS
Appleone
09.2008 - 07.2010
- Provided excellent administrative and customer service support across multiple corporate clients.
- Quickly adapted to new systems, processes, and operational standards.
Scheduler
Davey Resources (PG&E)
06.2005 - 08.2008
- Maintained filings of certified city documents for customers property.
- Scheduled appointments and maintained technician manifests
- Reviewed customer correspondence and provided precise recordkeeping.
- Prepared month-end reports and supported database accuracy.
- Monitored the database for procedure updates and new regulations to provide the technicians during daily team meetings.
- Coordinated project timelines and deliverables across multiple teams to ensure timely completion of tasks.
Education
Laney College
Oakland, CASkills
- Data entry
- Problem solving
- Professional communication
- Careful listener
- Scheduling
- Order processing
- Administrative support
- CRM
- SAP
- Filemaker
- Organizer
- Staff training
- Researching
- MS software
- Multitasking
- Time management
- Quick learner
Timeline
Customer Service Representative
Mettler Toledo Rainin LLC
11.2015 - 10.2025
Account Manager
Continental Sales And Marketing
05.2015 - 09.2015
Customer Service Representative/Billing
Pentagon Technologies
10.2010 - 08.2014
Admin/CS
Appleone
09.2008 - 07.2010
Scheduler
Davey Resources (PG&E)
06.2005 - 08.2008
Laney College