Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Denise Holmes

Gastonia,NC

Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Overview

4
4
years of professional experience

Work History

Receptionist

TNT Handy Man Services
Charlotte , Nc
2022.07 - Current
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided callers with address, directions, company website and related information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Maintained confidentiality of information regarding clients and company.
  • Responded to inquiries from callers seeking information.

WALMART
02.2016 - 02.2017
  • RING OUT THE CUSTOMERS EFFICIENTLY.
  • MAINTAIN A SAFE AND CLEAN WORK ENVIRONMENT FOR CUSTOMERS.
  • CASH HANDLER.

Call Center Agent

IQOR
01.2015 - 02.2016
  • Manage enormous amounts of inbound calls in a timely manner.
  • Good communication skills /Strong active listening skills.
  • Builds sustainable relationships and engage customers by taking the extra mile.
  • High energy, friendly and engaging.
  • Keep records of all conversations in our call center database in comprehensible way.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Directed calls to appropriate individuals and departments.

Ride operator

Carowinds Amusement park
02.2013 - 12.2014
  • Control Rides.
  • Maintain safety.
  • Greet Customers.
  • Earned management trust by serving as key holder, responsibly opening and closing store.

Education

High School Diploma -

WEST CHARLOTTE HIGH SCHOOL
Charlotte, Nc
JUNE 2013

Skills

  • STRONG PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING
  • CUSTOMER FOCUS AND ADAPTABILITY TO DIFFERENT PERSONALITY TYPES
  • ABILITY TO MULTI-TASK
  • SET PRIORITIES AND MANAGE TIME EFFECTIVELY
  • MS Windows proficient
  • Quick learner

    • Timeline

    Receptionist

    TNT Handy Man Services
    2022.07 - Current

    WALMART
    02.2016 - 02.2017

    Call Center Agent

    IQOR
    01.2015 - 02.2016

    Ride operator

    Carowinds Amusement park
    02.2013 - 12.2014

    High School Diploma -

    WEST CHARLOTTE HIGH SCHOOL

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