Denise Holmes
Gastonia,NC
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Overview
4
4
years of professional experience
Work History
Receptionist
TNT Handy Man Services
Charlotte , Nc
2022.07 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Corresponded with clients through email, telephone or postal mail.
- Provided callers with address, directions, company website and related information.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
WALMART
02.2016 - 02.2017
- RING OUT THE CUSTOMERS EFFICIENTLY.
- MAINTAIN A SAFE AND CLEAN WORK ENVIRONMENT FOR CUSTOMERS.
- CASH HANDLER.
Call Center Agent
IQOR
01.2015 - 02.2016
- Manage enormous amounts of inbound calls in a timely manner.
- Good communication skills /Strong active listening skills.
- Builds sustainable relationships and engage customers by taking the extra mile.
- High energy, friendly and engaging.
- Keep records of all conversations in our call center database in comprehensible way.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Directed calls to appropriate individuals and departments.
Ride operator
Carowinds Amusement park
02.2013 - 12.2014
- Control Rides.
- Maintain safety.
- Greet Customers.
- Earned management trust by serving as key holder, responsibly opening and closing store.
Education
High School Diploma -
WEST CHARLOTTE HIGH SCHOOL
Charlotte, NcJUNE 2013
Skills
- STRONG PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING
- CUSTOMER FOCUS AND ADAPTABILITY TO DIFFERENT PERSONALITY TYPES
- ABILITY TO MULTI-TASK
- SET PRIORITIES AND MANAGE TIME EFFECTIVELY
Timeline
Receptionist
TNT Handy Man Services
2022.07 - Current
WALMART
02.2016 - 02.2017
Call Center Agent
IQOR
01.2015 - 02.2016
Ride operator
Carowinds Amusement park
02.2013 - 12.2014
High School Diploma -
WEST CHARLOTTE HIGH SCHOOL