Denise Holtsclaw
Dallas,TX
Summary
Professional food service worker with hands-on experience in deli operations, including food preparation, customer service, and inventory management. Known for strong focus on teamwork and achieving results, reliable with flexibility to adapt to changing needs. Skilled in slicing meats and cheeses, maintaining cleanliness, and providing exceptional customer interactions. Positive attitude and ability to thrive in fast-paced environments ensure effective collaboration and satisfaction.
Deli professional with proven track record in delivering quality service and maintaining high standards. Brings focus on team collaboration and adaptability to changing needs. Recognized for reliability, attention to detail, and strong communication skills.
Hardworking Deli Clerk with [Number] years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments.
Overview
38
38
years of professional experience
Work History
Deli Clerk
Tom Thumb Grocery Store
11.2021 - Current
- Assisted customers with deli product selections and provided knowledgeable recommendations.
- Maintained cleanliness and organization of deli display cases for optimal presentation.
- Learned food safety guidelines to ensure compliance during food preparation and handling.
- Operated slicers, scales, and other equipment while following safety protocols.
- Prepared various deli items, including sandwiches, salads, and platters, according to customer specifications.
- Provided friendly customer service by addressing inquiries and resolving issues promptly.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Offered product samples to customers, generating additional sales through taste-testing.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
Manager
Dunkin' Donuts
09.2013 - 08.2018
- Oversaw daily operations, ensuring team adherence to company policies and procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced operational bottlenecks.
- Trained and mentored staff on best practices, fostering a collaborative work environment.
- Developed schedules and allocated resources to optimize productivity across all departments.
- Conducted performance evaluations, providing constructive feedback to promote professional growth.
- Monitored key performance indicators to assess operational effectiveness and drive strategic decisions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Manager
Dunkin' Donuts
09.1995 - 09.2013
- Liaised with cross-functional teams to align goals and improve interdepartmental communication.
- Led initiatives aimed at enhancing customer satisfaction through improved service delivery standards.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Cook
Michigan Plus
07.1987 - 08.1995
- Prepared and cooked diverse menu items with attention to quality and presentation.
- Coordinated kitchen activities to ensure timely meal service during high-volume periods.
- Trained and mentored junior cooks on food preparation techniques and safety standards.
- Implemented efficient inventory management practices to reduce waste and optimize resources.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Education
High School Diploma -
AuSable Valley Central High
Clintonville NY06-1987
High School Diploma -
CV Tech
Plattsburgh NY06-1987
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Safe food handling practices
- Cleaning and sanitizing
- Food preparation
- Food safety
- Meat slicing expertise
- Safe food handling
- Equipment safety
- Sanitation practices
- Food preparations
- Hospitality service expertise
- Work area maintenance
- Proper food handling
- Pricing and shelf labeling
Timeline
Deli Clerk
Tom Thumb Grocery Store
11.2021 - Current
Manager
Dunkin' Donuts
09.2013 - 08.2018
Manager
Dunkin' Donuts
09.1995 - 09.2013
Cook
Michigan Plus
07.1987 - 08.1995
High School Diploma -
AuSable Valley Central High
High School Diploma -
CV Tech
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