Denise Hopper

• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Organized paperwork such as charts and reports for office and patient needs.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
• Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
• Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Registered and verified patient records before triage with most up-to-date information.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Admit patients to the hospital by gathering demographics and insurance information

• Verified patient details and insurance coverage and collected co-pays.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
• Maintained knowledge of hospital services, specialties, and offerings to provide accurate information to incoming patients or their families during intake processes effectively .