Denise Houston
Tampa,FL
Summary
Dedicated Relocation Manager passionate about supporting employees and their families through every step of a life-changing move. Combines logistical expertise with compassionate service to ensure a smooth transition and positive onboarding experience. Skilled in cross-cultural communication and high-touch client support. Adaptable and detail-oriented, with excellent communication and problem-solving skills that transition seamlessly into roles involving project management, customer support, real estate services, or operations coordination.
Overview
20
20
years of professional experience
Work History
Personal Move Manager
Archibald Relocation & Real Estate Services
Beaverton, OR
01.2021 - Current
- Serve as the primary point of contact for transferring employees, providing guidance throughout the home sale process, and home purchase from initiation to completion.
- Facilitate collaboration with relocating employees, real estate agents, appraisers, and third-party relocation companies using ERC and RDC to ensure effective management of timelines and deliverables.
- Verify and ensure the accuracy of home marketing reports, broker market analyses (BMAs), appraisals, and home sale documentation.
- Experience coordinating or managing employee relocation programs, including Buyer Value Option (BVO) home sale assistance and Guaranteed Buyout (GBO) programs.
- Familiarity with third-party relocation management companies, IRS-compliant processes, and tax-advantaged home sale strategies preferred.
- Provide market analysis, home sale strategies, and listing guidance tailored to the client’s relocation benefits and destination.
- Monitor contract compliance and timelines, assisting with negotiations and contingency resolution as needed.
- Stay informed about real estate markets, emerging trends, and relocation policies across various geographic regions.
- Maintain clear and accurate documentation in accordance with internal systems and relocation management company (RMC) requirements.
Broker Advocacy Manager
Class Valuation
New Troy, MI
09.2020 - 12.2020
- Build ongoing business relationships with current broker base.
- Growing current broker volume through means of service and value propositions.
- Analyze weekly brokerage reports to enhance client satisfaction through effective follow-up.
- Report additional reports to Vice President of Client Experience.
- Client sign up management, tracking and review.
- Task management through means of microsoft Teams and any other platform directed by the Vice President of Client Experience and Class Valuation.
- Management of social media and survey outreach/results to the Vice President of Client Experience.
- Account delegation as means of broker growth and retention.
Personal Relocation Manager
Moving Station
Chicago, IL
12.2019 - 09.2020
- The PRM will serve as the primary consultant to seniors moving into senior living communities, as well as a single point of contact for all global relocation service providers involved in the process (real estate agents, appraisers, lenders, van lines, packers, etc.).
- A key component of the role is to facilitate the actual home sale.
- Engage with seniors and their families via phone and Zoom in a warm, friendly, and confident manner, maintaining focus on the ultimate objective of supporting the senior's relocation process.
- Maintain accurate information in our proprietary software system.
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
- Demonstrated excellent negotiation by considering both perspectives and facilitating agreements that satisfied all parties involved.
Move Coordinator
New World Van Lines
Chicago, IL
05.2018 - 12.2019
- Coordinate moves from start to finish-single point of contact.
- Build customer relationships/maintain customer satisfaction.
- Direct interaction with customers regarding project requirements.
- Develop project plans, budgets and capital expenditure requests.
- Initiate and execute programming, planning and design coordination.
- Review move related quotes and track costs to ensure all moves are done within budget.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
Home Health Care Specialist
HELP AT HOME LLC
Chicago, IL
11.2016 - 04.2018
- Specialized in Home Health Care for elderly and disabled PARENT.
- Assisting with daily living, meals and safety needs.
- Approved Physical Therapy treatments.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Delivered high level of assistance with cooking, meal preparation and shopping.
Client Service Specialist - Corporate Relocation
RELO DIRECT, INC
Chicago, IL
10.2007 - 09.2016
- Internet and computer knowledge.
- Professional phone etiquette.
- Client Service Specialist with knowledge and understanding of all aspects of the client policies and procedures.
- Proactively follow-up on all documents, appraisals, marketing reports, inspections and title work.
- Order and review property inspections, listing contracts, purchase contracts and offers presented from buyers.
- Order title and review for a clear title, insuring a clear title transfer.
- Experience with relocation programs, including Buyer Value Option (BVO) home sale assistance and Guaranteed Buyout (GBO) programs.
- Audit and process expense reports/service provider's invoices for reimbursement.
- Achieved 100% client satisfaction goals in 2007 and 2008.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Documented conversations with customers to track requests, problems and solutions.
- Provided exceptional client service to preserve and enhance relationships, fostering future business opportunities
- Provided exceptional service to clients to sustain and strengthen relationships, future business opportunities.
- Shared detailed information regarding options to help customers make decisions.
Client Service Specialist - Corporate Relocation;
SIRVA Relocation
Westmont, IL
03.2005 - 10.2007
- With knowledge and understanding of all aspects of the client policies and procedures.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Proactively follow-up on all documents, appraisals, marketing reports, inspections and title work.
- Actively search the internet for qualified Broker/Agents for sale/purchase of property.
- Order and review property inspections, listing contracts, purchase contracts and offers presented from buyers.
- Audit and process expense reports/service provider's invoices for reimbursement.
- Documented conversations with customers to track requests, problems and solutions.
- Managed minor issues involving clients and accounts, escalating situations that required additional assistance for immediate attention.
- Achieved 100% client satisfaction goals for 2005.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH07-2023
High School Diploma -
Kenwood Academy High School
Chicago, ILSkills
- Strong time management
- Excel
- Outlook
- PowerPoint
- Microsoft Word
- MoveTrack System
- Equus Mobility Platform
- Marketing/Recruit and Hiring
- Operating Systems
- Phone Etiquette
- Clerical
- Outstanding Work Ethic
- Zoom
- Audit expense Reports
- Fair Housing Regulations
- Event Planning
- Social Media Expert Microsoft Word
- Corporate Messaging
- Leadership Development
- Microsoft Office
- Team Management
- Critical Thinking
- Troubleshooting
- Property Leasing/Management
- Real Estate Brokers License 2009
Personal Information
An experienced Real Estate & Real Estate Management Professional looking to enter into a challenging and high energy position that will highlight my interpersonal skills, relationship building capabilities. I am a highly organized individual with a distinct ability to cultivate relationships both personal and professional. I will obtain a Florida Real Estate Broker License by year end of 2025.
#readytowork #willingtorelocate: Anywhere
Additional Information
- Authorized to work in the US for any employer
Accomplishments
- Cum Laude Graduate - GPA 3.7
Timeline
Personal Move Manager
Archibald Relocation & Real Estate Services
01.2021 - Current
Broker Advocacy Manager
Class Valuation
09.2020 - 12.2020
Personal Relocation Manager
Moving Station
12.2019 - 09.2020
Move Coordinator
New World Van Lines
05.2018 - 12.2019
Home Health Care Specialist
HELP AT HOME LLC
11.2016 - 04.2018
Client Service Specialist - Corporate Relocation
RELO DIRECT, INC
10.2007 - 09.2016
Client Service Specialist - Corporate Relocation;
SIRVA Relocation
03.2005 - 10.2007
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Kenwood Academy High School
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