Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Howard

Castle Rock,CO

Summary

A highly talented, detail oriented virtual and virtual assistant and customer advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. I thrive in fast-paced, virtual and non virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel and focus on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Offering exceptional organizational/ administrative skills combined with ensuring 100% customer satisfaction.

Overview

8
8
years of professional experience

Work History

Mutuel Teller

HOLLYWOOD GAMING AT MAHONING VALLEY RACETRACK
07.2018 - 06.2020
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Stocked supplies for customers and personal teller station.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Calculated fees due, interest and change for customer transactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Customer Care Executive

Signet Jewelers
02.2016 - 11.2017
  • Resolved concerns with products or services to help with retention and drive sales.
  • Monitored phone, fax and electronic database systems for incoming customer inquiries.
  • Communicated with accounting department to resolve credit and billing issues.
  • Maintained financial accounts by processing customer adjustments.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Kept accurate records of all customer interactions and transactions.
  • Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.

Deli/ Hot Foods and Bakery Sales Associate

Dave’s Supermarket
10.2014 - 02.2016
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Created appealing food arrangements for party trays and specialized orders.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Received payment via cash, check, card or mobile payment and processed promptly and accurately.

Customer Sales and Service Expert

InfoCision
10.2014 - 04.2015
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Processed orders, service requests and applied information to customers.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved accounting, service and delivery concerns.
  • Surpassed sales goals through implementation of effective marketing strategies.

Customer Sales and Service Expert

West Corp.
01.2014 - 10.2014
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Processed orders, service requests and applied information to customers.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Surpassed sales goals through implementation of effective marketing strategies.

Sales Associate

New York & Company
09.2013 - 08.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Sub Assembler

Kraftmaid Cabinetry
03.2013 - 01.2014
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
  • Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Applied finishes to completed products and packaged completed items in boxes and containers for shipment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Sales Associate

Coldwater Creek
07.2012 - 03.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Developed, marketed and sold full range of products and support services.

Education

Associate of Arts -

Eastern Gateway Community College
Steubenville, OH
01.2023

GED -

Howland High School
Warren, OH
06.2011

Skills

  • Strong Organizational Skills
  • Research and Analytical Skills
  • Effective multitasking and time management skills
  • Advanced in Excel, Word and Access
  • Excellent Interpersonal, communication, conflict resolving and presentation intelligence
  • Adaptability/ Flexibility
  • Self Motivated
  • Excellent customer service skills

Timeline

Mutuel Teller

HOLLYWOOD GAMING AT MAHONING VALLEY RACETRACK
07.2018 - 06.2020

Customer Care Executive

Signet Jewelers
02.2016 - 11.2017

Deli/ Hot Foods and Bakery Sales Associate

Dave’s Supermarket
10.2014 - 02.2016

Customer Sales and Service Expert

InfoCision
10.2014 - 04.2015

Customer Sales and Service Expert

West Corp.
01.2014 - 10.2014

Sales Associate

New York & Company
09.2013 - 08.2014

Sub Assembler

Kraftmaid Cabinetry
03.2013 - 01.2014

Sales Associate

Coldwater Creek
07.2012 - 03.2013

Associate of Arts -

Eastern Gateway Community College

GED -

Howland High School

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Denise Howard