Denise Huddleston
Bremerton,WA
Summary
Experienced with handling high call volumes and recording customer provided details and uses strong communication skills to resolve issues efficiently. Track record of maintaining customer satisfaction and working well within team environments.
Recognized for exceptional customer service and effective communication, enhancing member satisfaction and loyalty.
Dedicated Fraud Investigator focused on keeping members safe through excellent investigation of fraud. Assists fellow employees, superiors and community leaders in complex investigations of fraud against people.
Over 22 years as Customer Service Representative bringing top-notch skills in oral and written communication, active listening, recording member's information and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Financial Fraud Investigator
Kitsap Credit Union
04.2022 - 05.2025
- Conducted telephone communications with members to assess their circumstances, recorded their concerns, and documented the details in reports.
- Collected, analyzed, and interpreted data, documentation, and physical evidence to determine the outcome of investigations and present it to the member.
- Relevant information collected from the member to verify their identity and ensure the security of their account.
- Built strong relationships with members through communication and trust-building conservations.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and weekly team meetings.
- Conducted thorough risk assessments, minimizing potential losses for members and Kitsap Credit Union.
- Ensured regulatory compliance with thorough documentation and diligent monitoring of transactions.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Worked closely with other departments to provide seamless service delivery for complex members requests.
- Maintained updated records of all financial transactions to support traceability.
- Ensured the strict confidentiality of members' information, complying with regulations and the company's policies procedures.
Contact Center Representative
Kitsap Credit Union
06.2015 - 03.2022
- Authentically engage members and callers through asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations.
- Perform all operations including transactions, card maintenance, gathering information to open accounts, and assisting members with registering and navigating through their online banking.
- Maintain and adhere to the companies confidential policies and procedures to ensure members personal information stays protective and private.
- Managed high call volume while remaining focused on delivering excellent member's experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Exceeded performance metrics by consistently maintaining high-quality interactions with members.
- Assisted in training new hires, sharing best practices and contributing to their professional development.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Arts - General Studies
Napa Valley College
Napa, CASkills
- Detailed report writing
- 10 years of call center experience
- Customer service
- Active listening
- Data entry
Timeline
Financial Fraud Investigator
Kitsap Credit Union
04.2022 - 05.2025
Contact Center Representative
Kitsap Credit Union
06.2015 - 03.2022
Associate of Arts - General Studies
Napa Valley College
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