Denise Hughes

Supported various departments by rectifying task errors.

Designed and delivered instructional material for onboarding employees.

Facilitated regular workshops focused on agency's operational systems for working personnel.

Managed concurrent projects within set deadlines.

Executed tests on future systems scheduled for implementation at the agency.

Notified providers through email and mail regarding noncompliance with Florida Statutes as per the Background Clearinghouse.

Provide resolutions for product or service problems, assess and assist any client interest in new products, upgrades, or additional services.

Contract negotiation during upgrades, and or the additions of new oncoming monthly services for residential, commercial, and The State of Florida.

Provide trainings on the use of the mobile application for cellular devices.

Assist the Client Relationship Manager with interviewing potential candidates for vacant positions.

Greet and welcome guests when they arrive at the office.

Answer, screen and forward incoming phone calls.

Receive, sort and distribute daily mail/deliveries.

Assistance with guiding incoming vendors to their appropriate area.