Denise Hughes
Administrative
Burton,MI
Summary
Professional administrative specialist prepared for this role with strong focus on team collaboration and achieving results. Adept at managing schedules, coordinating meetings, and handling communication efficiently. Reliable in adapting to changing needs and providing exceptional support. Known for organizational skills, attention to detail, and proactive approach in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant Associate
Henry Ford Genesys
09.2015 - Current
- Acts as a unit receptionist and information agent for patients, nursing staff, physicians, allied service workers, and visitors
- Coordinate communications for the entire unit, to promote team efficiency
- Performed general office duties including photocopying, scanning, faxing, ordering supplies and kept office equipment functional
- Performed data entry into an electronic health record system
- Prioritized and organized tasks to efficiently accomplish service goals
- Performs basic registration and admits patient to the unit and updates registration demographics
- Transcribe physician orders and enter necessary information of charges, and credits into the hospital software systems
- Processes death records, assists with funeral home notification, and body release as indicated
- Retrieved medical files upon request from physicians or other healthcare providers
- Maintained spreadsheets filing systems for various departments
- Prepares chart for discharge following completion of a patient's stay in the facility.
- Maintained accurate records and documentation, ensuring compliance with organizational standards.
- Managed correspondence and communications, facilitating information flow across departments.
- Maintained up-to-date knowledge of company policies, procedures, and industry trends to effectively support the needs of the organization.
- Reduced errors in data entry tasks by implementing standardized procedures for inputting information into databases or spreadsheets accurately.
- Maintained strict confidentiality while handling sensitive employee data such as personal information, wages, and performance evaluations.
- Provided exceptional customer service to both internal and external stakeholders, resolving issues promptly and professionally.
- Managed office supply inventory by monitoring usage patterns and placing orders before stock ran out, avoiding last-minute shortages.
Therapy Administrative Assistant
Brookdale Senior Living
03.2014 - 10.2015
- Final Assembly and completion of the medical record keeping
- Conducted daily status reports outlining completed projects and upcoming tasks
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Created and Implemented a productivity tracker for the clinicians
- Held monthly Health Talk in multiple communities, promoting health, safety and awareness to residents
- Created weekly reports for missing clinicians signatures
- Created folders for new therapy patients who receive Outpatient and Home Health Services
- Created and submit patient information to verifications to determine eligibility for therapy services
- Created monthly CPT Trackers for multiple communities and compile CPT's and daily productivity onto the trackers
- Retrieved, opens, and sort mail received at the agency, provide follow-up communication to team members
- Created Fed-Ex shipping orders, ordered and stocked therapy and office supplies, scanned and faxed medical and personnel documents, monitor and distribute payroll reports
- Traveled to various communities to assist the team with office organization and agency compliance
- Contacted family members to verify or update insurance information, retrieved voice messages and relayed information to team members
- Assisted community manager with new associate orientation, and monthly educational in-services
- Completed monthly clinic clean, and tracked freezer temperature
- Gathered and submitted monthly, quarterly and yearly certification requirements from various communities.
Direct Care Assistant
Quality Living Inc.
08.2007 - 03.2014
- Offered companionship and support for adults living with mental illness.
- Assisted with preparing meals and handling laundry tasks.
- Verified and dispensed medications while managing diabetic patients through insulin injections.
- Coordinated community outings for mentally ill adults
- Monitored and logged visual checks every 20 minutes.
- Kept accurate notes on daily progress
- Taught patients how to manage their daily living activities.
Receptionist/Records Clerk
Diversified Staffing
10.2013 - 12.2013
- Greeted and directed visitors to appropriate Case worker
- Accurately recorded and delivered messages, as requested
- Provided callers with information such as the company address, directions to the company, website and other related information
- Reserved rooms for conferences and Intake sessions with Microsoft outlook
- Reviewed and distributed PHI through FoxPro software
- Answered switchboard and direct callers to the appropriate individuals extension or voicemail box
- Accepted and distributed deliveries and make announcements over the company speaker system
- Assisted the Central Records Departments with administrative tasks, as necessary, (i.e., labeling, batching, scanning, sorting mail, creating packets, etc.)
- Completed other assigned duties as needed.
Education
Bachelor - Health Services Administration
Baker College
Allen Park, MI06.2014
Associate of Applied Science - Health Information Technology
Baker College
Allen Park, MI06.2011
Skills
- Knowledgeable in ICD-9 and ICD-10 coding techniques
- Documentation Skills
- Electronic Charting
- Medical Terminology
- HIPAA Compliance
- Skilled in Microsoft Word, Excel, Outlook, Power Point
- Experience with Multiline Phone System and inbound/outbound calls
Data entry
Task prioritization
Software proficiency (hospital systems)
Customer service
Time management
Critical thinking
Computer skills
Timeline
Administrative Assistant Associate
Henry Ford Genesys
09.2015 - Current
Therapy Administrative Assistant
Brookdale Senior Living
03.2014 - 10.2015
Receptionist/Records Clerk
Diversified Staffing
10.2013 - 12.2013
Direct Care Assistant
Quality Living Inc.
08.2007 - 03.2014
Associate of Applied Science - Health Information Technology
Baker College
Bachelor - Health Services Administration
Baker College
References
References available upon request.