Summary
Overview
Work History
Education
Skills
Team Building using Emotional Intelligence and Comradery
Timeline
Generic

Denise Huls

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

21
21
years of professional experience

Work History

Personnelist / Business Management

USAF
02.2022 - Current
  • Leads 41 personnel directly and 72 indirectly for a 47,000 member customer base and manages 271 program functions.
  • Supported business management projects by monitoring and tracking risks, issues and action items.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.

Personnel Manager for Deployment Operations

USAF
07.2021 - 01.2022
  • Leads 21 personnel in the deployed area of operations during the evacuation of 122,000 Afghanistan refugees; transitioned 48,000 Joint Military members back to the United States; managed 198 program functions.
  • Fostered positive work environment through comprehensive employee relations program.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Personnelist / Business Management

USAF
02.2018 - 07.2021
  • Led 22 military and civilian personnel directly and 98 indirectly; managed 170 programs during COVID-19 pandemic and 13,000 customer service area.
  • Supported business management projects by monitoring and tracking risks, issues and action items.
  • Oversaw and improved Customer interaction through proactive coordination of daily operations.

Executive Assistant

USAF
02.2016 - 01.2018
  • Led 10 Executive staff members who were military and civilian personnel. Oversaw 24 distinguished visitor visits and 27 events.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Personnelist Lead

USAF
02.2013 - 02.2016
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
  • Assisted supervisors with employee performance management and offered recommendations for approach and process.

Installation Personnel Deployment Manager

USAF
02.2012 - 02.2013
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Self-motivated, with a strong sense of personal responsibility.

Personnel Program Operator

USAF
02.2006 - 01.2012
  • Reviewed completed orders for quality and accuracy.
  • Set up and operated printing press machines.
  • Produced high-quality brochures, flyers, four-color artwork and mailers.
  • Distributed updated weekly report of project priorities to team members and management.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.

Support Staff Specialist

USAF
02.2005 - 02.2006
  • Attended training sessions to stay updated on procedures and services.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Followed up with customers to verify satisfaction and address outstanding concerns.
  • Communicated with clients on behalf of staff to relay messages and information.

Support Staff Technician

USAF
12.2002 - 02.2006
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Organized work to meet demanding production goals.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected office and building areas to identify unsafe areas.

Education

Associate of Applied Science - Human Resource Management / Business Management

Park University
Kansas City, MO
03.2019

Skills

  • Workflow Processes
  • Recruiting and Hiring
  • Customer Needs Assessments
  • Staff Training
  • Interpersonal Communication Skills
  • Office Organization
  • Business Administration
  • Performance Evaluations
  • Issue Resolution
  • Protocol Compliance
  • Key Performance Indicators (KPI)
  • Digital Filing

Team Building using Emotional Intelligence and Comradery

Focusing on each team members ability to operate and how to grow each of their strengths and weaknesses in a manner that will assist the business to expand and strengthen any weak points within the operations.

Timeline

Personnelist / Business Management

USAF
02.2022 - Current

Personnel Manager for Deployment Operations

USAF
07.2021 - 01.2022

Personnelist / Business Management

USAF
02.2018 - 07.2021

Executive Assistant

USAF
02.2016 - 01.2018

Personnelist Lead

USAF
02.2013 - 02.2016

Installation Personnel Deployment Manager

USAF
02.2012 - 02.2013

Personnel Program Operator

USAF
02.2006 - 01.2012

Support Staff Specialist

USAF
02.2005 - 02.2006

Support Staff Technician

USAF
12.2002 - 02.2006

Associate of Applied Science - Human Resource Management / Business Management

Park University
Denise Huls