Denise Humphrey
sales
Lenexa,Ks
Summary
Results-driven Business Development Manager at Office Depot, consistently surpassing sales targets by over 121%. Proficient in CRM management and solution selling, recognized for enhancing account management and delivering innovative solutions that fuel client growth. Demonstrates strong problem-solving skills and the ability to cultivate lasting business relationships through effective sales strategies. Offering solid foundation in market research and strategic planning, eager to learn and develop in dynamic business environment. Delivers analytical thinking and problem-solving skills, quickly adapting to new challenges and industry trends. Ready to use and develop networking and communication skills in Business Development Manager role.
Overview
30
30
years of professional experience
Work History
Business Development Manager
Office Depot
08.2017 - 03.2025
- Exceeded sales goals by more than 121% over five years, including 2018 - 2025.
- Executed efficient cold-calling strategies to identify and build new business opportunities.
- Conducted client meetings to showcase Office Depot's offerings to potential customers.
- Expanded customer base through diverse product and service offerings.
- Managed sales forecasts to ensure consistent quota achievements.
- Implemented account management strategies for sustained business partnerships.
- Developed and fostered client connections to capitalize on opportunities.
- Managed customer data with Office Depot’s CRM system and Salesforce.
- Conducted training programs for employees on advanced sales methods.
- Uncovered new business prospects by strategically analyzing target accounts.
- Supervised client accounts comprising 10-150 employees.
- Led new account growth through prospecting and networking efforts.
- Organized and managed a highly effective Johnson County Business Networking group.
- Determined customer eligibility based on established guidelines.
- Oversaw sales process to identify potential opportunities.
Inside Sales (Temporary)
Digital Ally (via Robert Half)
Lenexa, KS
01.2017 - 06.2017
- Coordinated with sales and production teams to deliver tailored solutions for key customer accounts.
- Handled extensive order volumes, maintaining accuracy in both entry and product dispatch.
- Managed customer databases, ensuring data precision and up-to-date information.
- Responded to customer queries swiftly adhering to company guidelines.
Customer Service Manager & Sales (CSR III)
McKesson Medical (formerly Physician Sales and Service)
Lenexa, KS
03.2014 - 03.2016
- Supported top five sales representatives in managing customer base.
- Served as subject matter expert resolving customer, sales team, and warehouse staff issues.
- Led root cause analysis to identify issues and implement solutions.
- Implemented Lean/Six Sigma methodologies to increase operational efficiency.
- Established robust customer connections to deliver essential product details, savings opportunities, and enhanced benefits.
- Quoted product prices through formal bids and phone communication.
- Drafted proposals for capital equipment installation.
- Analyzed contracts to secure competitive advantages and boost profits.
- Generated purchase orders for specialty items, equipment deliveries, and drop shipments.
- Oversaw account creation while maintaining licensing and regulatory compliance.
- Managed backorder maintenance and expedited returns processing.
- Executed hiring procedures by facilitating job postings and handling employee documentation.
- Conducted training sessions on product knowledge leading to better staff performance.
- Established objectives and monitored advancements in quarterly evaluations.
- Coordinated with internal vendors for upkeep of office equipment.
Inside Sales Representative
McKesson Medical (formerly Physician Sales and Service)
Lenexa, KS
06.2010 - 03.2014
- Tracked market trends and competitor activities to refine sales strategies.
- Managed customer portfolio and executed strategies to acquire new clients.
- Established effective agreements for clients' sales and services.
- Collaborated with logistics teams to guarantee products were delivered on time.
- Delivered detailed information on products, pricing, and availability.
- Identified customer needs to recommend complementary products.
- Resolved customer complaints swiftly.
- Prepared and presented professional bids for customers.
Front Office Supervisor
McKesson Medical (formerly Physician Sales and Service)
Lenexa, KS
01.1995 - 01.2010
- Evaluated front desk operational necessities, encompassing staffing needs, supply orders, and maintenance requisitions.
- Executed hiring procedures by facilitating job postings and handling employee documentation.
- Conducted training sessions on product knowledge leading to better staff performance.
- Trained employees on the use of various computer systems, including JD Edwards 9.1, Oracle, Kronos, Red Prairie Warehouse Management System, CRM, and Microsoft Office applications.
- Compiled necessary data and created detailed reports for governmental agencies.
- Maintained compliance with health and safety regulations in the front office area.
- Assigned tasks to staff, establishing priorities and goals.
- Negotiated agreements with vendors for front office services.
- Assessed employee reviews regularly, offering feedback for skillset enhancement.
- Facilitated candidate interviews, posing relevant queries.
- Oversaw financial planning and budgeting for front office department.
- Facilitated collaboration among departments to improve operations.
Education
Associates of Arts - Foundation of Business Concentration
Phoenix University
Skills
Sales forecasting
Solution selling
CRM management
Account management
Business networking
Problem solving
Customer service
Negotiations
Client relationship building
Networking strength
Salesforce management
Territory management
Affiliations
- Local Coordinator for United Studies
- Hall of Fame Johnson County Football and Cheerleading Program
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Healthcare benefits401k matchCompany CulturePaid sick leaveWork-life balanceTimeline
Business Development Manager
Office Depot
08.2017 - 03.2025
Inside Sales (Temporary)
Digital Ally (via Robert Half)
01.2017 - 06.2017
Customer Service Manager & Sales (CSR III)
McKesson Medical (formerly Physician Sales and Service)
03.2014 - 03.2016
Inside Sales Representative
McKesson Medical (formerly Physician Sales and Service)
06.2010 - 03.2014
Front Office Supervisor
McKesson Medical (formerly Physician Sales and Service)
01.1995 - 01.2010
Associates of Arts - Foundation of Business Concentration
Phoenix University
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