Denise Isringhausen
Alton,IL
Summary
Detail-oriented team player with 15 years of progressive success in Payroll and HR. Strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Payroll and Human Resources Administrator
Illinois Electric Works, Inc.
02.2008 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Answered employee inquiries regarding health benefits and 401k options.
- Assisted with recruitment and onboarding of new employees.
- Processed timecards and payroll data for team of employees.
- Tracked employee vacation, sick and personal time.
- Audited timesheets and payroll records for accuracy.
- Updated employee files with new details such as changes in address or salary levels.
- Developed and implemented payroll procedures to streamline workflow.
- Support Sales and service by Quoting and Selling products for Sales and Service departments.
Customer Service Representative
PJ Cobert And Associates, Inc.
10.1999 - 02.2006
- Processed customer orders and inquiries via phone, email to provide top-quality service delivery.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Parts Department Manager
Warehouse Of Vending And Games
09.1997 - 10.1999
- Partnered with managers to implement operational enhancements for paperwork processing.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Supervised and trained staff on product knowledge and customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ordered parts for customers, repair shops, and service departments for use in Video Games and Vending Machine equipment.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Education
Associate of Applied Science - Computer Networking
Lewis & Clark Community College
Godfrey, IL05.2006
Skills
- Time Tracking and Payroll Administration
- HR Support
- Drug screening and Background Checks
- New Hire Orientation
- Maintain Employment Records
- Workers' Compensation
- Equal Employment Opportunity (EEO)
- E-Verify
- Prevailing Wage Payroll
- Termination Processing
Timeline
Payroll and Human Resources Administrator
Illinois Electric Works, Inc.
02.2008 - Current
Customer Service Representative
PJ Cobert And Associates, Inc.
10.1999 - 02.2006
Parts Department Manager
Warehouse Of Vending And Games
09.1997 - 10.1999
Associate of Applied Science - Computer Networking
Lewis & Clark Community College
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