Denise Jackson
Indianapolis,IN
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
17
17
years of professional experience
Work History
Client Service Representative
Ranstad
Indianapolis, IN
12.2023 - Current
- receive inbound calls in a call center environment from providers, health plan and patients
- Issue referrals
- perform clerical duties such as faxing
- submit prior authorization
- assist in completing daily task
- perform other duties assigned
Leasing Assistant
SH MANAGEMENT
Milwaukee, WI
11.2022 - 07.2023
- Organized and updated tenant files on a regular basis.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Worked closely with property managers to ensure that all leasing activities are completed efficiently.
- Scheduled viewings of rental properties with prospective tenants.
- Inspected vacant units prior to move-in to ensure they are ready for occupancy.
- Processed applications for prospective tenants and conducted background checks.
- Answered phone calls from prospective tenants and provided information about available rental units.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
- Collected rent payments from tenants and processed them into accounting software.
Claims Representative
Aston Carter
Milwaukee, WI
01 - 11.2022
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Verified details with policyholders and requested additional information.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Subrogation Specialist
ANTHEM
Milwaukee, WI
11.2016 - 01.2021
- Reviewed and evaluated subrogation claims to determine potential recovery opportunities.
- Analyzed medical records, bills, and other related documents to identify liability issues.
- Evaluated incoming requests from other departments regarding potential subrogation opportunities.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Input claim information and payments into company database.
- Maintained accurate records of all activities related to assigned cases including correspondence, negotiations, payments, and settlements.
- Communicated regularly with policyholders about their claims status throughout the entire process.
Billing Clerk
Pediatric and adult medicine
Milwaukee, WI
06.2007 - 09.2016
- Corresponded with customers regarding their accounts, making adjustments when necessary.
- Provided assistance to Accounting Department staff during month-end close process.
- Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
- Processed payments from customers in accordance with company policies and procedures.
- Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Researched and resolved discrepancies in payment processing.
- Investigated and responded to customer inquiries related to billing issues.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Checked figures, postings, and documents for accuracy.
- Processed invoice payments and recorded information in account database.
- Managed all payments processing, invoicing and collections tasks.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Maintained accounting ledgers by verifying and posting account transactions.
- Answered customer questions to maintain high satisfaction levels.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Collected, posted and managed patient account payments.
Education
Some College (No Degree) - Business Administration
Business And Banking Institute
Milwaukee, WI06-1997
Skills
- Complaint Handling
- Membership renewals
- Outbound Calling
- Provider Relations
- Follow-up skills
- Payment Processing
- Call Documentation
- Time management abilities
- Data Entry
- Billing Adjustments and Refunds
- Work Prioritization
- Problem-Solving
- Data Management
Timeline
Client Service Representative
Ranstad
12.2023 - Current
Leasing Assistant
SH MANAGEMENT
11.2022 - 07.2023
Subrogation Specialist
ANTHEM
11.2016 - 01.2021
Billing Clerk
Pediatric and adult medicine
06.2007 - 09.2016
Claims Representative
Aston Carter
01 - 11.2022
Some College (No Degree) - Business Administration
Business And Banking Institute