Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Matthew Norton

Atlanta,GA

Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with others. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with a passion for developing relationships, implementing solutions and maintaining professionalism.

Overview

9
9
years of professional experience

Work History

General Merchandise Associate

Target
02.2024 - Current
  • Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Continually assessed departmental performance against established goals, implementing strategies to drive continuous improvement in sales and customer satisfaction.
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.

Patient Services Coordinator

PT Solutions
08.2022 - 05.2023
  • Contacted insurance company to verify patient coverage before visit.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Scheduled next appointment to maintain continuous care and facilitate treatment plans.
  • Telephoned patients to obtain pre-registration information and confirm appointments.
  • Collected time of service payments and issued receipts.
  • Use EPIC and WebPT to maintain electronic patient files, successfully maintaining patient files in an office that sees up to 300 patients in one week.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Inputted accurate patient insurance and payment information in Epic.

Prekitting Associate

Q2 Solutions
09.2020 - 08.2022
  • Accurately and efficiently process orders of multiple medical items
  • Pull and deliver the correct tubes and supplies to kit builders
  • Prioritize tasks to meet tight deadlines, pitching in to assist others with project duties.

Warehouse Associate

Saddle Creek Logistics
03.2020 - 07.2020
  • Forklift operator loaded and unloaded trucks. Stocked freight of appliances for Lowe's.
  • Operated RF scanners to track merchandise.
  • Verified quantity and description of materials by checking merchandise against packing list.

Warehouse Associate

Ascot Supply
07.2018 - 03.2020
  • Processed orders, loaded trucks, stocked inventory.
  • Kept warehouse organized to maximize team efficiency and productivity.
  • Accurately labeled and moved customer orders to meet timetables and minimize errors.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.

Shipping Associate

Kason
05.2016 - 07.2018
  • Accurately processed orders and loaded trucks to meet timetables and minimize errors.
  • Orchestrated efficient routing by producing accurate shipping documentation and labels.
  • Worked with vendors to resolve damaged shipments and item shortages, protecting company interests and financial targets.

Education

Associate of Applied Science - Physical Therapy Assistant (in Progress)

Chattahoochee Technical College
Acworth, GA

Computer Networking

West Central Technical College
Carrollton, Ga

Skills

  • Verbal and Written Communication
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Team-Oriented and Cooperative
  • Inventory Management
  • Quality control

Affiliations

The National Society of Leadership and Success, April 2021

Timeline

General Merchandise Associate

Target
02.2024 - Current

Patient Services Coordinator

PT Solutions
08.2022 - 05.2023

Prekitting Associate

Q2 Solutions
09.2020 - 08.2022

Warehouse Associate

Saddle Creek Logistics
03.2020 - 07.2020

Warehouse Associate

Ascot Supply
07.2018 - 03.2020

Shipping Associate

Kason
05.2016 - 07.2018

Associate of Applied Science - Physical Therapy Assistant (in Progress)

Chattahoochee Technical College

Computer Networking

West Central Technical College

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Matthew Norton