Hi, I’m
DENISE JACOBO
Summary
Effective Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of Fair Housing Laws and resident management.
Overview
7
years of professional experience
1
Certification
Work History
The Nicklas Foundation (The Gibson)
Community Manager
04.2023 - 11.2023
Job overview
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings and move-ins.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Created policies and procedures for successful community management.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Received and processed resident payments, and updated system accounts with latest information.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Provided leadership, guidance and support to staff members.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Recruited new residents through website advertising and marketing.
- Invited prospects to fill out application upon completion of property tour.
The Nicklas Foundation (Wright Senior)
COMMUNITY MANAGER
03.2021 - 04.2023
Job overview
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Managed community within established cost constraints.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Updated USR to meet TDHCA requirements
- Organized and participated in Resident events to meet LURA Requirements
- Effectively managed team of 4 maintenance and activities personnel.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
The Nicklas Foundation (Wright Senior)
ASSISTANT PROPERTY MANAGER
06.2019 - 03.2021
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Prepare and fax/email Section 8 Rental Adjustment Forms
- Prepare Section 8 RFTA Packets
- Organized and participated in Resident events to meet LURA Requirements
ALPHA BARNES REAL ESTATE SERVICES (Parc East)
ASSISTANT PROPERTY MANAGER
02.2018 - 05.2019
Job overview
- Collect, post and deposit rental and other income within 24 hours of collection
- Keep all lease files current and completed
- Prepare and deliver all delinquency, eviction, and three day notices to vacate
- Prepare and deliver all renewal and recertification letters
- Prepare and fax/email Section 8 Rental Adjustment forms
- Prepare Section 8 RFTA Packets
- Resolve resident complaints calmly and professionally and directed pertinent issues and matters to the Community Manager
- Kept accurate records of all resident and tenant correspondence.
- Assume Community Manager's responsibilities when not available.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
ALPHA BARNES REAL ESTATE SERVICES (Parc East)
LEASING CONSULTANT
02.2006 - 05.2018
Job overview
- Answering prospective residents' questions about pricing
- Prepared and assisted with all leasing paperwork
- Prepared and delivered all renewal letters
- Assisted with Social Services Program
- Prepared and fax/email Section 8 Rental Adjustment forms
- Prepared Section I RFTA Packets.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
Sam Houston High SchoolArlington, TX
High School Diploma
06.2009
Skills
- OneSite
- Blue Moon
- USR
- MS Excel
- Renewals Management
- MS Word
- Knock
- Stratis
- Doorking
- Telephone Etiquette
- Monthly Fee and Payment Collection
- Grounds and Facility Inspection
- Housing Regulations
- Tenant Screening
- Rent Collection
- Leasing and Sales
- Property Management
- Payment Processing
- Resident Relations
- Team Training
- Conflict Handling
Certification
CAM
FAIR HOUSING
Languages
Spanish
English
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Community Manager
The Nicklas Foundation (The Gibson)
04.2023 - 11.2023
COMMUNITY MANAGER
The Nicklas Foundation (Wright Senior)
03.2021 - 04.2023
ASSISTANT PROPERTY MANAGER
The Nicklas Foundation (Wright Senior)
06.2019 - 03.2021
ASSISTANT PROPERTY MANAGER
ALPHA BARNES REAL ESTATE SERVICES (Parc East)
02.2018 - 05.2019
LEASING CONSULTANT
ALPHA BARNES REAL ESTATE SERVICES (Parc East)
02.2006 - 05.2018
Sam Houston High School
High School Diploma
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