Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager
Denise Jaffe

Denise Jaffe

Summary

Experienced Learning & Development Manager with 6+ years in strategic program management, specializing in virtual training and e-Learning. Proven success in high-profile curriculum development, project lifecycle management, and impactful content delivery. Skilled in L&D program evaluation, vendor contracts, budget tracking, and implementation. Strong leader with a focus on diversity, equity, and inclusion, committed to delivering results in dynamic environments.

Overview

18
18
years of professional experience
3
3
Certification

Work History

Online Learning Director

Landmark College
06.2019 - Current

My role involves steering the lifecycle of online and blended learning programs, from inception and implementation to meticulous monitoring and evaluation. This includes:

  • Providing ongoing direction and leadership for learning program operations.
  • Establishing program policies and procedures to comply with regulatory and accreditation requirements.
  • Planning, administering, and controlling budgets and producing financial reports.
  • Communicating relevant details regularly with all stakeholders of online learning development lifecycle.
  • Oversight and management of in-house and contract instructional designers, instructional technologists, Subject Matter Experts, and adjunct instructors to ensure alignment with project objectives.

Key Achievements:

  • Successfully scaled impactful and accessible online and blended learning programs, resulting in 45% increase in enrollment and 17% increase in retention.
  • Utilized CANVAS, H5P, Adobe Creative Suite, UDOIT, Articulate 360, and innovative AI tools to build accessible and reproducible products.
  • Successfully tripled annual online course offerings, catalyzing expanded programming opportunities for college.

Program Director, Learning & Development

Robinson + Cole, LLC
03.2014 - 06.2019

Led the strategic development, execution, and assessment of cutting-edge learning initiatives for a prominent national law firm of 1200 attorneys, overseeing diverse technical programs and implementing hybrid learning solutions while optimizing management systems for enhanced outcomes.

Key Achievements:

  • Successfully led large scale implementation of Blackboard, TalentLMS and LegalVu, while collaborating with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Collaborated with firm leadership to capture legal talent, monetizing it through (RC University) client learning opportunities that provided professional development units across industries, including education, insurance, and law.
  • Developed leadership onboarding program from ground up, laying out framework, and defining roles.

Professional Development & Curriculum Coordinator

West Hartford Public Schools
09.2005 - 03.2015

PreK-12 education/12000 students: Spearheaded comprehensive technology initiatives, oversaw district-wide implementations, and evaluated tools for enhanced teaching, organizational efficiency, and student engagement

Key Accomplishments

  • Project led overall implementation of Google Docs and iPads campus-wide.
  • Project led development and implementation of employee assessments to measure training value.
  • Coordinated design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources

Education

MBA - Finance

New York University | Stern School of Business
New York

Master of Arts - Curriculum And Instruction

University of Connecticut
Storrs, CT

Bachelor of Arts - English Journalism

Alfred University
Alfred, NY

Skills

  • Learning Project/Program Management
  • Agile and SCRUM Methodology
  • Leadership Development
  • Learning Management Systems (LMS)
  • Cross-functional Collaboration
  • Risk Assessment/Problem Solving
  • Contract Vendor Oversight
  • Instructional Design Methodologies (ADDIE, SAM, Gagne’s Nine Events, UBD)
  • Articulate Storyline and Rise 360, Adobe Authorware/Captivate, Elucidate, Camtasia, AI tools
  • Budgeting and Resource Allocation
  • Project Assessment and Evaluation

Certification

Project/Program

  • Certificate in Universal Design for Learning and Instruction (UDL/I) - CAST (Center for Applied Special Technology) - 2012
  • Certificate for Learning and Performance (CPLP) - Association for Talent Development - 2015
  • Project Management Certification (PMP) - Project Management Institute PMI - 2016
  • Quality Matters Organizational Lead & Peer Reviewer - 2021
  • Foundations in Design Thinking Certificate - IDEO - 2022


Technical

  • Microsoft Office Specialist (Office 365 Apps) - MOS
  • Google Certified Educator (MCE)
  • Microsoft Certified Learning Consultant (MCLC)


Timeline

Online Learning Director

Landmark College
06.2019 - Current

Program Director, Learning & Development

Robinson + Cole, LLC
03.2014 - 06.2019

Professional Development & Curriculum Coordinator

West Hartford Public Schools
09.2005 - 03.2015

MBA - Finance

New York University | Stern School of Business

Master of Arts - Curriculum And Instruction

University of Connecticut

Bachelor of Arts - English Journalism

Alfred University
Denise Jaffe