Denise Jardines Bacallao
Miami,FL
Summary
Highly-motivated Bank Supervisor with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Solid background in banking with more than 4 years of experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FSA
TD Bank
DORAL, FL
06.2022 - 12.2023
- Monitored and fulfilled customer banking requests by assessing customer requirements.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Processed cash, check and credit card payment transactions.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Processed loan applications and financial transactions following company procedures.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
TELLER-CSR I II
TD Bank
Doral, FL
01.2020 - 06.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
Front Desk Supervisor
Best Western Premier
Coral Gables, FL
01.2018 - 12.2019
- Directed all front desk operations with an eye for hotel reputation, staff productivity and operational efficiency.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Managed team of 8 front desk clerks, promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Set and optimized employee schedules to secure proper coverage for all shifts.
- Provide training to new front office personnel.
Front Desk Receptionist
Best Western Premier
Coral Gables, FL
04.2016 - 01.2018
- Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Arranged special accommodations for guests, including restaurant reservations and tours.
- Promptly managed complaints and concerns with positive attitude and rectified issues to complete satisfaction.
Bank Supervisor
TD Bank
Doral, FL
01.2024 - Current
- Supervising daily operations of a bank branch, including customer service, cash handling, and account opening activities.
- Ensuring compliance with banking regulations and policies.
- Providing guidance to junior staff members in resolving customer queries.
- Developing strategies to improve operational efficiency and customer satisfaction.
- Resolving escalated customer complaints in an efficient manner.
Cashier
T.J.maxx
Hialeah, FL
10.2016 - 03.2017
- Helped customers find specific products, answering questions and offering advice.
- Helped customers update accounts, sign up for new services and take advantage of special offers.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Bachelor of Arts - Supervision And Management
Miami Dade College
Miami, FL2021
Associate of Arts - Business Administration
Miami Dade College
Miami, FL2019
Skills
- Products and Services Knowledge
- Bank Sales
- Dual Control Vaults
- Employee Training Assistance
- Cross-Selling and Partner Referrals
- Customer Service
- Administrative support
- Problem solving
- Written and spoken communication skills
- Teamwork
- Cash transactions
- New Account Setup
- Fluent in English and Spanish
Certification
- NMLS License
- Notary Public, Florida, valid until 2026
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Bank Supervisor
TD Bank
01.2024 - Current
FSA
TD Bank
06.2022 - 12.2023
TELLER-CSR I II
TD Bank
01.2020 - 06.2022
Front Desk Supervisor
Best Western Premier
01.2018 - 12.2019
Cashier
T.J.maxx
10.2016 - 03.2017
Front Desk Receptionist
Best Western Premier
04.2016 - 01.2018
Bachelor of Arts - Supervision And Management
Miami Dade College
Associate of Arts - Business Administration
Miami Dade College