Denise Jennings

• Instructed and managed classroom with up to 25 students from Elementary to Middle School.
• Enforced school and classroom rules to maintain structure and safety inside and outside the classroom.
• Followed lesson plans provided by the classroom teacher or followed pacing guide provided by the school.
• Provided instruction for students in core subject areas.
• Incorporated technology into learning to enhance student engagement and learning.
• Collaborated with colleagues to develop innovative approaches to teaching.
• Monitored student progress and provided feedback to students, parents and school administrators.
• Attended professional development meetings, and teacher training workshops to improve professional competence.
• Enhanced classroom management, implementing positive reinforcement techniques to foster a supportive learning environment.
• Incorporated real-life examples into lessons to make complex concepts more relatable and engaging for students.
• Increased class participation through interactive activities and group projects.
• Served as a positive role model for students by exhibiting strong work ethic, integrity, and professionalism at all times.
• Repeatedly requested as substitute teacher by teachers and principals based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Supervised lunchroom and recess activities.
• Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
• Researched and selected age-appropriate materials and resources for classroom instruction.

• Instructed up to 25 students- Elementary grade levels K-5.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Supervised lunchroom and recess activities.

Teacher Assistant

• Responded to student needs and questions promptly.
• Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
• Supported classroom activities, tutoring, and reviewing work.
• Supported student learning objectives through personalized and small group assistance.

• Instructed up to 20 students
• Enforced school and classroom rules to maintain structure and safety inside and outside the classroom
• Followed lesson plans left by the classroom teacher or followed pacing guide provided by the school
• Maintained day-to-day classroom management and discipline to promote learning initiatives
• Provided instruction for students in core subject areas
• Attended professional development meetings, conferences or teacher training workshops to improve professional competence.

Instructional Assistant

• Provided support during classes, group lessons, and classroom activities.
• Provided one-on-one support to students with special needs, enabling them to achieve academic success.
• Supported student learning objectives through personalized and small group assistance.
• Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
• Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
• Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.

• Interacted with customers by phone, email, or in-person to provide information
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
• Tracked office supplies and restocked low items to keep team members on-task and productive
• Edited documents to improve accuracy of language, flow, and readability
• Maintained electronic and paper filing systems for easy retrieval of information.

• Provided regular updates to team leadership of quality metrics by communicating consistency of customer complaints and customer feedback
• Provided feedback to call center managers on the performance of call center representatives for three departments
• Fixed identified issues to increase productivity and boost workflows
• Analyzed quality and performance data to support operational decision-making
• Collected and analyzed data to measure effectiveness of quality control processes.

• Counseled and coached clients on dietary solutions and provided support to achieve their weight loss goals
• Documented client needs, complaints, and quality assurance issues with the product line
• Sold weight loss program and supplements tailored to client weight loss needs
• Followed up with clients to ensure customer satisfaction
• Maintained communication with existing clients to introduce and suggest new items of our product line.