Summary
Work History
Education
Skills
Work Availability
Timeline
AccountManager

DENISE JIMENEZ

New York,NY

Summary

Healthcare Administrator with proven to deliver an exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved healthcare management. Proven problem solver and an excellent communicator. Strong organizational skills and superb understanding of data collection and performance metrics. Recognized for staff development leading to high-performing teams. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Collaborative leader dedicated to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

CARE COORDINATOR 1

Memorial Sloan Kettering Hospital,
10.2022 - Current
  • Ensure that each physician practice session is well-prepared, organized and that each patient visit occurs with satisfaction.
  • Serve as liaison between patient, family, and clinical team during the office visit
  • Greet/check-in and orient patients to the outpatient visit and to the environment, as well as complete the patient visit by scheduling and coordinating all appropriate tests, procedures, visits, treatments, and consultations in accordance with the physicians’ orders.
  • Built strong relationships with patients to deliver emotional support and companionship.
  • Manage Warm Welcoming and Thoughtful send off visit daily.
  • Supported patient care excellence.

OPERATIONAL MANAGER/EVENT PLANNER - Consultant/Volunteer

Cocina Catering Services
10.2021 - 10.2022
  • Executed all phases of all events: food festivals, cooking classes, and catering services
  • Developed post-event reports to determine the 100% effectiveness of each event.
  • Spearheaded event team to build long-term, value-based customer relationships that enable achievement of sales objectives
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Hired, trained, and supervised volunteers and support staff required for events.
  • Developed and maintained relationships with external vendors and suppliers

SUPERVISOR, (D.A.F.S.) Disabilities and Aging

Department Of Health And Mental Hygiene
04.2021 - 10.2021
  • COVID Vaccination Site － New York City
  • Achieved increased Client satisfaction scores by 100%
  • Provided accommodations for the senior community, individuals with limited English proficiency, and clients with disabilities
  • Spearheaded and engaged excellent escort services to all D.A.F.N
  • Trained and empowered new Flow Monitors and D.A.F.N
  • Prioritized responsibilities, handled multiple projects simultaneously, and delegated responsibilities when appropriate
  • Attended and participated in an extensive Community Health Worker training program by the Department of Health and Mental Hygiene
  • Developed and implemented reports and presentations for key stakeholders and senior management.
  • Evaluated employee performance and coached and trained to improve weak areas.

HEALTH CARE ADVOCATE/ADMINISTRATOR Consultant/Volunteer

New York
02.2007 - 10.2020
  • Liaised between vendors and health care agencies; provided excellent interpersonal relations
  • Decision-making skills and problem-solving
  • Strong time management skills
  • Performed in community outreach and engagement. Vision Urban food pantry
  • Advocated for seniors and the disabilities communities: motivated and encouraged them to meet their health goals
  • Assist clients regarding government health benefits paperwork such as Medicaid, Snap, and the senior rent assistance program
  • Manage all administrative aspects with a keen eye for details and maintain multi-organizational files in order
  • Reviewed applications and screened patients to determine eligibility for medical and disability assistance. Resolved customer complaints using established follow-up procedures.

RECEPTIONIST/ASSISTANT MANAGER

DryBar Salon
12.2019 - 04.2020
  • Managed front desk and shop operations. Aligned and paired clients with stylists.
  • Supervised and implemented break schedules and salon tasks for stylists and receptionists
  • Maintained updated records of costs and revenues daily and weekly.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

LISTING COORDINATOR

Corcoran Real Estate Group
05.2019 - 07.2019
  • Coordinated new or existed real estate listings in a database to ensure all information is accurate and completed daily.

MEDIA ADMINISTRATOR

Zenith Media Agency
08.2017 - 04.2018
  • Out of Home (OOH) Division - Account: HCA Hospitals; Regions: South Atlantic and Middle America
  • Constructed creative advertisement traffic by generated Ad-log and Creative Trackers to publications in an accurate and timely fashion
  • Created OOH PowerPoint decks for presentation
  • Developed and implemented weekly status, creative confirmation, and Insertion Orders to the team.

RECEPTIONIST/ASSIST MANAGER

Manny Cantor Fitness Center
08.2015 - 06.2016
  • Implemented membership enrollment and front desk operations with a positive, enthusiastic, and helpful approach
  • Executed financial reports and resolved outstanding account balances. Directed gym tours
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

ASSISTANT MEDIA

PLANNER Carat USA
08.2004 - 12.2006
  • Multicultural Division: Accounts: Procter and Gamble, Pfizer, Pernod Ricard
  • Created media tools applications, flowcharts monthly budgets, authorization, delivery recaps, competitive analyses, and billing
  • Generated and executed media plans and competitive data for selected clients
  • Researched online and industry periodicals for relevant newsworthy issues affecting advertising, multicultural and specific brands.

PROPERTY MANAGER

PJ Management
03.2000 - 07.2004
  • Supervised a team of ten maintenance staff and two receptionists and several independent contractors
  • Organized day-to-day operations: tenants, subcontractors, and property management
  • Resolved tenant's complaints.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Education

B.A. DEGREE - PUBLIC ADMINISTRATION

John Jay College of Criminal Justice
New York, NY

A.A.S. DEGREE - BUSINESS MANAGEMENT

LaGuardia Community College of The City University of New York
Long Island City, NY

Skills

  • Case Management
  • Health Information Systems (HIS)
  • Medical Terminology
  • Health Care System
  • Patient Health Information Access
  • Manage Records
  • Care Planning
  • Train Employees
  • Administrative Staff Supervision
  • Multitasking and Organization
  • Patient Care Assessment
  • Administration and Reporting
  • Employee Coaching and Mentoring
  • Training and Development
  • Organizational Goal Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CARE COORDINATOR 1

Memorial Sloan Kettering Hospital,
10.2022 - Current

OPERATIONAL MANAGER/EVENT PLANNER - Consultant/Volunteer

Cocina Catering Services
10.2021 - 10.2022

SUPERVISOR, (D.A.F.S.) Disabilities and Aging

Department Of Health And Mental Hygiene
04.2021 - 10.2021

RECEPTIONIST/ASSISTANT MANAGER

DryBar Salon
12.2019 - 04.2020

LISTING COORDINATOR

Corcoran Real Estate Group
05.2019 - 07.2019

MEDIA ADMINISTRATOR

Zenith Media Agency
08.2017 - 04.2018

RECEPTIONIST/ASSIST MANAGER

Manny Cantor Fitness Center
08.2015 - 06.2016

HEALTH CARE ADVOCATE/ADMINISTRATOR Consultant/Volunteer

New York
02.2007 - 10.2020

ASSISTANT MEDIA

PLANNER Carat USA
08.2004 - 12.2006

PROPERTY MANAGER

PJ Management
03.2000 - 07.2004

B.A. DEGREE - PUBLIC ADMINISTRATION

John Jay College of Criminal Justice

A.A.S. DEGREE - BUSINESS MANAGEMENT

LaGuardia Community College of The City University of New York

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DENISE JIMENEZ