Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Johnson

Washington,DC

Summary

Dynamic Administrative Assistant with a proven track record at Samaritan Ministries, excelling in customer service and data entry. Recognized for enhancing office productivity through effective communication and meticulous record-keeping. Adept at fostering professional relationships and supporting executive operations, ensuring seamless workflow and team collaboration.

Overview

43
43
years of professional experience

Work History

Administrative Assistant

Samaritan Ministries
09.2019 - 02.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Staff Assistant

Department Of Youth Rehabilitation Services
05.1982 - 05.2016
  • Supported daily operations with efficient task management, contributing to overall office productivity and organization.
  • Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
  • Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
  • Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
  • Managed extensive calendar scheduling for department leaders, ensuring timely attendance to important engagements.
  • Participated in special projects as assigned by supervisors, demonstrating adaptability and versatility in diverse tasks.
  • Assisted in the development of staff training materials, resulting in increased employee productivity and job satisfaction.
  • Created visually appealing presentations for department meetings, effectively conveying critical information to attendees.
  • Coordinated office events and meetings, fostering a positive work environment and team collaboration.
  • Provided exceptional customer service to both internal and external clients while resolving any issues promptly and efficiently.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Proofread and edited documents for accuracy and grammar.

Education

No Degree - Business Administration

University of The District of Columbia
Washington, DC

High School Diploma -

Frank W. Ballou
Washington, DC
06-1979

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration

Timeline

Administrative Assistant

Samaritan Ministries
09.2019 - 02.2025

Staff Assistant

Department Of Youth Rehabilitation Services
05.1982 - 05.2016

No Degree - Business Administration

University of The District of Columbia

High School Diploma -

Frank W. Ballou

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