Denise Joiner
Clarksville,TN
Summary
Dynamic Crisis Counselor with extensive experience at Montgomery County Crisis Center, adept at crisis handling and mental health assessment. Proven ability to de-escalate high-stress situations while providing empathetic support. Skilled in resource navigation and documentation, enhancing client satisfaction and ensuring confidentiality in all interactions. Committed to fostering resilience and coping strategies in diverse populations.
Overview
16
16
years of professional experience
Work History
Crisis Counselor
Montgomery County Crisis Center
03.2010 - Current
- Provided immediate crisis intervention to individuals experiencing acute emotional distress.
- Assessed client needs and created tailored safety plans for diverse populations.
- Collaborated with multidisciplinary teams to facilitate holistic support services.
- Documented client interactions and treatment plans in compliance with confidentiality standards.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
- Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Documented risk to each client and context of concerns.
- Improved overall client satisfaction by maintaining a high level of professionalism and adhering to confidentiality guidelines at all times.
- Established trust and rapport with clients, crucial foundation for effective crisis counseling and intervention.
- Reduced client stress levels, offering empathetic support and practical solutions during crisis counseling sessions.
Education
High School Diploma - General Studies
Middle Tennessee State University
Murfreesboro, TNSkills
- Inbound call management
- Child protection
- Youth engagement
- Patient confidentiality
- Crisis handling
- Psychosocial support
- Documentation skills
- Substance abuse awareness
- Relapse prevention
- Reflective listening
- Nonviolent communication
- Self-care strategies
- Suicide prevention
- De-escalation techniques
- Resource navigation
- Mental health assessment
- Empathy display
- Boundary setting
- Veteran support
- Non-violent resolutions
- Homelessness assistance
- Domestic violence response
- Documentation and reporting
- Coping methods
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
Timeline
Crisis Counselor
Montgomery County Crisis Center
03.2010 - Current
High School Diploma - General Studies
Middle Tennessee State University