Denise Jones
Smyrna,TN
Summary
6 + years of information technology administrative experience which includes project coordinator, parameter specialist, end-user help desk support, technology account manager and classroom school teacher
Professional educator with strong focus on team collaboration and achieving results. Skilled in curriculum development, classroom management, and student assessment. Reliable and adaptable to changing needs. Valued for strong communication, leadership, and problem-solving abilities.
Overview
25
25
years of professional experience
Work History
Classroom Teacher
Rocketship Dream Community Prep
10.2024 - Current
- Develops emergent curriculum that encourages children to explore, discover and construct knowledge through thinking, questioning and experimenting
- Creates a smooth and relaxed transition between activities
- Plans experiences for children that reflect constructivist and emergent principles of teaching and learning in literacy, math, and the arts
- Document all syllabi, lesson plans, assignments, and other curricular materials
- Reinforce school-wide rules and expectations in the classroom and lesson planning
- Communicate effectively and maintain strong relationships with students, families and colleagues
- Use detailed data analysis of student performance to inform best practices
- Supports children’s learning through social, emotional, physical, and intellectual development
Classroom Teacher
KIPP Antioch College Prep Elementary
07.2021 - 10.2024
- Developed emergent curriculum that encourages children to explore, discover and construct knowledge through thinking, questioning and experimenting
- Created a smooth and relaxed transition between activities
- Documented all syllabi, lesson plans, assignments, and other curricular materials
- Reinforced school-wide rules and expectations in the classroom and lesson planning
- Communicated effectively and maintain strong relationships with students, families and colleagues
- Use detailed data analysis of student performance to inform best practices
- Supported children’s learning through play and discovery
- Supports children’s learning through social, emotional, physical, and intellectual development
Classroom Teacher
Freedom Prep Academy Elementary
07.2018 - 06.2021
- Developed emergent curriculum that encourages children to explore, discover and construct knowledge through thinking, questioning and experimenting
- Created a smooth and relaxed transition between activities
- Planned experiences for children that reflect constructivist and emergent principles of teaching and learning in literacy, math, and the arts
- Documented all syllabi, lesson plans, assignments, and other curricular materials
- Reinforced school-wide rules and expectations in the classroom and lesson planning
- Communicated effectively and maintain strong relationships with students, families and colleagues
- Use detailed data analysis of student performance to inform best practices
- Supported children’s learning through social, emotional, physical, and intellectual development
Technology Account Manager/End User Support
FIS/Sedgwick CMS
04.2005 - 07.2018
- Provided telephone/email support to end-users with regard to security access
- Managed user accounts using Windows 2003 & 2008 in Active Directory via ticketing system
- Established and maintained internal and external logins for the company
- Coordinated with company's internal audit group ensuring security access is defined and implemented according to established policies and procedures
- Ensured employee needs were met in a timely and cost effective manner
- Attended client meetings and assisted with determination of project requirements
- Prepared routine reports for customer service, quality and operational efficiency
- Sorted and distributed all incoming mail and billing invoices to departmental personnel
Project Coordinator II
Sedgwick CMS
12.2003 - 04.2005
- Directed/Coordinated project scheduling, tracked project due dates and set deadlines
- Developed project presentation materials
- Answered phones for project managers in their absences regarding project statuses
- Communicated progression to appropriate parties involved in project
- Entered applicable information into a data system
- Worked on special projects when requested
Parameter Specialist
Sedgwick CMS
08.2000 - 12.2003
- Maintained the managed care data for JURIS parameters
- Verified accuracy of data and notified requestor of completed projects
- Researched and analyzed issues in relation to database
- Produced and distributed monthly client and policy renewal notifications
Education
Bachelor of Science - Business Administration
University of Phoenix
07.2013
Skills
- Classroom management
- Parent-teacher communication
- Lesson planning
- Technology integration
- Peer tutoring
- Small group instruction
- Project coordination
- Problem-solving
- Time management
- Customer service
Accomplishments
- Increased customer satisfaction by 25% effectively by survey analysis for customer service levels and SLA’s.
- 6+ years of information technology administrative experience which includes project coordinator, parameter specialist, end-user help desk support, technology account manager and classroom school teacher.
Affiliations
- Member of Zeta Phi Beta, Incorporated - Chi Lambda Zeta Chapter Spring 2019
Timeline
Classroom Teacher
Rocketship Dream Community Prep
10.2024 - Current
Classroom Teacher
KIPP Antioch College Prep Elementary
07.2021 - 10.2024
Classroom Teacher
Freedom Prep Academy Elementary
07.2018 - 06.2021
Technology Account Manager/End User Support
FIS/Sedgwick CMS
04.2005 - 07.2018
Project Coordinator II
Sedgwick CMS
12.2003 - 04.2005
Parameter Specialist
Sedgwick CMS
08.2000 - 12.2003
Bachelor of Science - Business Administration
University of Phoenix
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