Denise Jones
Raytown,MO
Summary
Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
16
16
years of professional experience
Work History
Customer Care Representative
Synchrony Financial, GE Capital
Merriam, KS
05.2009 - Current
- Resolved customer issues through effective communication and problem-solving strategies.
- Processed account changes and updates in the customer management system accurately.
- Educated clients on product features and benefits to enhance service experience.
- Collaborated with team members to improve customer service protocols and workflows.
- Escalated complex issues to appropriate departments for timely resolution.
- Provided feedback to management on recurring issues to streamline operations and services.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Education
Associate of Arts - Information and Communication Technology
Penn Valley Community College
Kansas City, MOSkills
- Customer management
- Issue resolution
- Complaint handling
- Product education
- Service protocol development
- Customer relationship management
References
References available upon request.
Timeline
Customer Care Representative
Synchrony Financial, GE Capital
05.2009 - Current
Associate of Arts - Information and Communication Technology
Penn Valley Community College
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