Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Jorgenson

Burlington Township, NJ,NJ

Summary

Adept at patient care coordination and critical thinking, my tenure at The Smile Center of New Jersey honed my skills in HIPAA compliance and patient satisfaction, achieving a significant enhancement in clinic efficiency. Leveraging organizational prowess and a patient-first approach, I excel in streamlining healthcare operations and fostering positive patient relations.

Overview

22
22
years of professional experience

Work History

Patient Care Coordinator

The Smile Center of New Jersey
06.2024 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
  • Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Streamlined patient admission processes, reducing wait times and improving overall efficiency.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Delivered support to medical staff in completion of patient paperwork.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Resolved customer complaints using established follow-up procedures.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Administration Assistant

Office of the Attorney General
02.2018 - 02.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
  • Executed record filing system to improve document organization and management.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
  • Streamlined office processes by implementing efficient organizational strategies and time management techniques.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Performed research to collect and record industry data.

Technical Assistant II

State of New Jersey
11.2002 - 06.2016
  • Gathered, organized and distributed technical documentation.
  • Prepared technical presentations and other materials for advisory meetings.
  • Provided technical guidance and support to team members.
  • Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
  • Recorded information surrounding system failure to assist future rebuilds.
  • Logged inventory of functioning systems to maintain user accessibility.
  • Updated supervisor on status of projects.
  • Served as point-person for support requests with clients and vendors.
  • Liaised with customers, communicating and resolving problems and concerns.
  • Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
  • Optimized workflows by automating repetitive tasks using custom scripts or third-party applications, resulting in increased operational efficiency.
  • Increased customer satisfaction by efficiently resolving technical issues.
  • Streamlined communication between departments, setting up and maintaining effective collaboration tools.
  • Increased office efficiency with organization of digital filing systems.
  • Conducted regular maintenance on technical equipment, ensuring optimal performance.
  • Supported project managers in technical documentation, contributing to project clarity and direction.
  • Improved data accuracy by meticulously updating and maintaining databases.
  • Enabled smoother workflows by customizing software tools to meet departmental needs.
  • Increased customer service success rates by quickly resolving issues.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Proofread and edited documents for accuracy and grammar.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Trained and supervised employees on office policies and procedures.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Performed wide-ranging administrative, financial and service-related functions.

Education

None - Psychology

Middlesex County Community College
Edison, NJ

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Customer service
  • Patient relations
  • Attention to detail
  • Insurance verification
  • Patient care coordination
  • Patient care
  • Patient confidentiality
  • Verbal and written communication
  • Scheduling
  • Medical terminology
  • Patient education
  • Patient records management
  • Goal setting
  • Patient documentation
  • Follow-up care
  • Documentation
  • Patient registration
  • Filing and recordkeeping
  • Proficient in software
  • Office administration
  • Relationship building
  • Payment collection
  • Policy compliance
  • New hire training
  • Insurance practices
  • Healthcare operations
  • Strategic planning
  • Claims processing
  • Patient assessment
  • Quality assurance
  • Patient flow management
  • Medical data collection
  • Patient outreach and Follow-up
  • Case management
  • Regulatory compliance
  • Administrative supervision
  • Cross-functional teamwork
  • Switchboard operation
  • Meeting preparation
  • Multitasking
  • Patient satisfaction
  • Healthcare system navigation
  • Healthcare documentation
  • HIPAA protocol adherence
  • Healthcare
  • Billing statement processing
  • Payment arrangements & negotiation
  • Medical record requests
  • Clinical practice operations
  • Calm and effective under pressure
  • Punctual and hardworking
  • Administrative and office support
  • Reliability and dedication
  • Registration and scheduling
  • Documenting and recording information
  • Caring and empathetic
  • Insurance verifying
  • Document filing
  • Patient intake
  • Data collection
  • Patient confidentiality and data security
  • Database search and data entry skills
  • Multi-line telephone systems
  • Insurance authorizations
  • Schedule coordination
  • Outbound calling
  • Medical history documentation
  • Communicating to patients and families
  • Knowledge of community services and programs
  • Records management
  • Evaluating quality of care
  • Claims handling and coverage verification
  • Patient needs assessment and referral
  • Payment calculation
  • Providing information and resources
  • Word processing

Timeline

Patient Care Coordinator

The Smile Center of New Jersey
06.2024 - Current

Administration Assistant

Office of the Attorney General
02.2018 - 02.2020

Technical Assistant II

State of New Jersey
11.2002 - 06.2016

None - Psychology

Middlesex County Community College

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Denise Jorgenson