Denise Kane
Phoenix,AZ
Summary
Hardworking and driven sales management professional equipped to improve sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
21
21
years of professional experience
Work History
Small Business Owner
Moda Forte Boutique & Salon
Scottsdale, AZ
05.2012 - 10.2020
- Devised processes to boost long-term business success and increase profit levels by 124%.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Determined best courses of action for company based on regional market trends and demands.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Frequently studied market to keep abreast of new industry trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted business via social media to generate leads and maximize brand identity.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Developed and rolled out new policies designed to bolster productivity and reduce overall operating costs.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Generated and developed leads, using networking and booker marketing system to acquire new clients
Sales Manager
IBM
Phoenix, AZ
01.2007 - 05.2011
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Supervised sales team of 22 people, stepping in to support employees and deliver smooth sales processes for clients.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Increased monthly gross sales from $194M to $ and exce300M exceeded goals for sales, revenue and profit margins.
Inside Sales Manager
IBM
Phoenix, AZ
01.2005 - 01.2007
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Presented Hardware/Software & Services features to diverse audiences, applying consultative sales techniques to secure new contracts.
- Managed 17 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Secured new accounts by strategically pursuing leads, generating over $225 Million in revenue annually.
- Updated accounts and maintained long-term relationships with clients.
- Coordinated activities and projects to plan sales department operations and meet timelines.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Owned all aspects of sales planning, development, and team and account management for central, west and Federal territory.
Business Operations Manager
IBM
Phoenix, AZ
01.1999 - 01.2005
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Developed robust relationships with income-producing Hardware/software and services clients.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Recruited, hired, mentored and trained 83 staff on business procedures, policies, duties and customer care methods.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with operations and customers.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
Education
Licensed Realtor - Realtor
Real Estate School
Phoenix, AZ02.2022
Business Administration
University of Nevada - Reno
Reno, NV1988
Skills
- Sales Projections
- Customer Complaint Resolution
- Operating Procedures and Policies
- Staff Training and Development
- Budgeting and Expenditures
- Team Recruiting and Onboarding
- Direct Sales
Accomplishments
Mean Service Award -2000
Integrated Technology Services Award -2001
Vice President Award - 2003,2004
Vice President Sales Award - 2005
100% Club Sales Achievement - 2006,2007,2008,2009,2010
General Manager Award - 2007
Golden Circle Award 2008
Timeline
Small Business Owner
Moda Forte Boutique & Salon
05.2012 - 10.2020
Sales Manager
IBM
01.2007 - 05.2011
Inside Sales Manager
IBM
01.2005 - 01.2007
Business Operations Manager
IBM
01.1999 - 01.2005
Licensed Realtor - Realtor
Real Estate School
Business Administration
University of Nevada - Reno
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