DENISE KELLY
Cockeysville,MD
Summary
Dynamic and results-oriented professional with extensive experience in administrative and emergency response roles, particularly with the Maryland Transportation Authority Police. Recognized as Dispatcher of the Year for exceptional multitasking, prioritization, and confidential document control. Proficient in Microsoft Word and committed to fostering efficient workplace environments through strong organizational and communication skills.
Overview
23
23
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT III
STATE HIGHWAY ADMINISTRATION
Cockeysville, USA
08.2015 - Current
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Did time cards for the District 4 Maintenance Employees
- Handled Residential Permits, Snipe Sign Reports, Hauling Permits for District 4
- Handled District 4 leave request
- Processed any CCMS Reports
- Scheduled and took notes for meetings
- Organized and put together our snow books for the season
- Order supplies for our maintenance department
TELECOMMUNICATOR II
MARYLAND TRANSPORTATION AUTHORITY POLICE
Baltimore, USA
10.2006 - 08.2015
- Dispatched appropriate personnel based on priority level of each incident received via telephone or radio communications
- Demonstrated ability to efficiently process emergency and non-emergency calls, including taking accurate notes and dispatching appropriate personnel
- Adhered strictly to departmental policies and procedures while providing exceptional customer service
- Running tags/ persons under NCIC, CJIS
- Running criminal background checks
- Data entry for the LPR system
- Collecting and filing important confidential documents as needed
- Was Dispatcher of the year for an emergency incident I handled
- Started and organized dispatcher week for our department
- Trained new dispatchers
- APCO certified at the dispatchers conference
EMERGENCY ROOM REGISTRAR
FRANKLIN SQUARE HOSPITAL CENTER
Rosedale, USA
03.2002 - 10.2006
- Performed data entry of patient information into the Electronic Medical Record system accurately
- Successfully registered and monitored patients in a fast-paced, high volume Emergency Room environment
- Verified insurance coverage prior to services being rendered, ensuring accurate billing process
- Collected Co-pays
- Assisted the physicians, nurses, techs with patients as needed
- Answered multi-phone lines for non emergency calls, emergency calls
- Filed and/or disposed important confidential paperwork
Education
HIGH SCHOOL DIPLOMA -
ELLISON HIGH SCHOOL
Killeen01.1998
GENERAL - CRIMINAL JUSTICE
STRAYER UNIVERSITY
Skills
- Memo preparation
- Meeting planning
- Bookkeeping
- Records retrieval
- Check processing
- Mail handling
- Filing
- Scheduling
- Letter preparation
- Types 65 wpm
- Microsoft Word
- Timeline planning and management
- Confidential document control
- Multi-line telephone systems
- Minute taking
- Multi-task management
- Highly organized
- Multitasking and prioritization
References
- Terry Clark, (443) 829-5258, tclark3@mdot.maryland.gov, District 4 Deputy Director of Operations, State Highway Administration
- Nickesha Demns, (410) 574-4511, NDemns@mdot.maryland.gov, Office Manager, Golden Ring Shop
Accomplishments
- Dispatcher of the year
Timeline
ADMINISTRATIVE ASSISTANT III
STATE HIGHWAY ADMINISTRATION
08.2015 - Current
TELECOMMUNICATOR II
MARYLAND TRANSPORTATION AUTHORITY POLICE
10.2006 - 08.2015
EMERGENCY ROOM REGISTRAR
FRANKLIN SQUARE HOSPITAL CENTER
03.2002 - 10.2006
HIGH SCHOOL DIPLOMA -
ELLISON HIGH SCHOOL
GENERAL - CRIMINAL JUSTICE
STRAYER UNIVERSITY
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