Denise Kennedy
Troy,USA
Summary
Diligent and detail-oriented hospitality professional with 12 years of experience in customer-facing roles. Proficient in food preparation, serving, and cleaning. Proven ability to work independently and as part of a team, with a strong focus on customer service and maintaining high standards of cleanliness. Skilled in managing multiple tasks, ensuring compliance with health codes, and providing excellent communication skills. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Business Owner
Leave U Spotless Cleaning Company
06.2012 - 05.2024
- I owned the business that cleaned residential homes and businesses. I worked as one of the cleaning crew as well.
- Founded and operated a successful business for 12 years, overseeing all aspects of operations
- Developed and implemented strategic business plans to drive growth and increase profitability
- Managed a team of 3 employees, providing leadership, guidance, and support
- Oversaw budgeting and financial management, ensuring the company's financial health
- Analyzed market trends and competitor activities to identify opportunities for business expansion
- Maintained high levels of customer satisfaction through exceptional service delivery
- Implemented quality control processes to ensure consistent product/service excellence
- Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
- Managed cash flow, accounts payable/receivable, and financial reporting processes
- Directed operational strategies to enhance cleaning service efficiency and customer satisfaction.
- Managed daily business operations, including scheduling, budgeting, and client relations.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Cleaner
Leave U Spotless Cleaning Company
06.2012 - 05.2024
- Performed routine cleaning tasks to maintain cleanliness and hygiene standards across various facilities.
- Operated cleaning equipment including vacuums, floor scrubbers, and pressure washers efficiently.
- Ensured compliance with safety protocols and proper handling of cleaning materials and chemicals.
- Assisted in training new staff on cleaning procedures and best practices for efficient operations.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Executed cleaning tasks efficiently in residential settings, ensuring high standards of cleanliness and organization.
- Utilized various cleaning tools and products to maintain safety and effectiveness in all cleaning operations.
- Trained new team members on proper cleaning techniques and equipment usage for improved service quality.
- Maintained inventory of cleaning supplies, ensuring availability and proper storage of materials used on-site.
- Assisted in scheduling appointments, managing time effectively to meet client expectations and deadlines.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
Organizer
Leave U Spotless Cleaning Company
06.2012 - 05.2024
- Assisted clients in decluttering processes, enhancing overall living environments.
- Fostered positive client relationships through exceptional service and follow-up support.
- Established lasting relationships with clients, providing ongoing support and maintenance for organized spaces.
- Increased available living space for clients through efficient use of storage solutions and furniture arrangement.
Education
High School Diploma -
Armada High School
Armada, MISkills
- Time management
- Customer service
- Serving Experience
- Janitorial experience
- Food Production
- Cash handling
- Food Handling
- Commercial cleaning
- Food Service
- Kitchen Experience
- Food Preparation
- Cleaning Experience (10 years)
- Delivery Driver Experience
- Custodial experience
- Residential Cleaning
- Cooking
- Attention to detail
- Customer relations
- Driven and determined
- Work Planning and Prioritization
- Business planning
- Employee training
- Team collaboration and leadership
- Bookkeeping
- Quality assurance
- Staff hiring
- Financial management
- Accounting management
- Business marketing
- New business development
Languages
American Sign Language - Fluent
Interests
xxx
Timeline
Business Owner
Leave U Spotless Cleaning Company
06.2012 - 05.2024
Cleaner
Leave U Spotless Cleaning Company
06.2012 - 05.2024
Organizer
Leave U Spotless Cleaning Company
06.2012 - 05.2024
High School Diploma -
Armada High School
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