Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Denise Kethlaor

Everett,WA

Summary

Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Manager

Buffalo Wild Wings
01.2025 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

General Manager

The Lodge Sports Grille
07.2022 - 12.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Assistant Manager

Anthony's Seafood Grill
09.2020 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Store Manager

Starbucks
07.2019 - 04.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Staff management
  • Inventory control
  • Staff training and development
  • Administrative skills
  • P&L management
  • Labor cost controls
  • Customer retention
  • Performance improvement
  • Purchasing and planning

Accomplishments

  • Marketing - Implemented marketing strategies which resulted in 233.3% growth of overall profits.
  • Supervised team of 30 staff members.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • Washington Driver's License

Timeline

Service Manager

Buffalo Wild Wings
01.2025 - Current

General Manager

The Lodge Sports Grille
07.2022 - 12.2024

Assistant Manager

Anthony's Seafood Grill
09.2020 - 07.2022

Store Manager

Starbucks
07.2019 - 04.2021

Similar Profiles

CREATE PROFILE
Denise Kethlaor