Denise Kibby
Winchester,Virginia
Summary
Detail-oriented and passionate job seeker with strong organizational, personal, and professional skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
32
32
years of professional experience
Work History
Shelter Manager
WATTS (Winchester Area Temporary Thermal Shelter)
12.2023 - 03.2024
- With a Co-Manager, oversaw the overall operations of the day shelter, including the preparation, set up, and restocking of food and beverages.
- Ensured new guests received, understand, and complied with program requirements, rules, and regulations,
- Granted and recorded entrance of all guests; including monitoring inappropriate behaviors and removal of guest as needed.
- Improved the guests well-being by assisting them in locating and utilizing the appropriate resources necessary to assist them overcoming their circumstances.
Food Pantry & Warehouse Manager
CCAP of Winchester
04.2023 - 02.2024
- Responsible for the overall operations of the Food Pantry & Warehouse.
- Ordered USDA and Non-USDA food items from the local food bank, scheduled delivery, as well as matched delivery to invoice and forwarded to bookkeeper.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Managed the food pantry budget effectively by locating and ordering pantry items at little to no cost and optimizing resource allocation.
- Trained and managed warehouse and pantry volunteers and community service workers.
- Established, developed, and maintained ongoing relationships with agency (grocery) Community Partners.
- Enhanced volunteer and community service worker productivity, implementing effective scheduling and task delegation strategies.
- Increased warehouse efficiency by implementing new stocking and inventory management systems and procedures.
- Boosted client satisfaction through increasing the quantity of items available to the client including a weekly farmers market with fresh fruits and vegetables.
- Streamlined and implemented procedures and flow of operations for the main food pantry, three mobile food pantries, and a weekly farmer's market by updating warehouse layout and the re-organization of freezers, coolers, and the main pantry areas.
- Designed signage for the entire organization to assist staff, volunteers, and community service workers in accomplishing tasks with easy.
- Coordinated with other non-profits to best utilize excess or unused donations.
School Portrait Field Assistant
Victor O’Neill Studios
07.2021 - 12.2021
- Worked with school officials to provide an integral service on behalf of the photography team.
- Assisted students in preparing for their photo shoot.
- Created an exceptional customer experience and ensured timely completion of each photo shoot by effectively managing schedules and registration.
- Assisted photographers with set-up and break-down of studio equipment.
- Enhanced team efficiency by effectively communicating with colleagues and providing necessary support during field assignments.
Family Services Counselor
StoneMor Partners
10.2019 - 02.2021
- Sell StoneMor products and services to existing and potential individual customers and associations
- Provide the highest level of service by effectively responding to client/customer both during and after the sales process
- Provide at-need clients with immediate service, providing a consoling atmosphere that enable the clients to make decisions regarding recently deceased family members
- Provide options and associated costs, including advising client on financing options
- Coordinate site overviews with clients, including tours around the property
- Identify own leads and schedules presentations to meet assigned pre-need quotas
- Ensure the office is maintained in a professional manner to minimize stress to the clients.
Photographer and Sales Consultant
Lifetouch/Shutterfly Church Directories & Portraits
08.2014 - 10.2019
- SALES: Gained an understanding of each customer’s expectations and portrait needs by asking appropriate questions and listening to customer needs
- Shared ideas in the sales process to help the customer purchase images that meet their needs
- This included selecting an image for the directory
- Used assumptive selling and other sales techniques to overcome customer objections and maximize sales revenue
- Built and priced a collection (products, frames, finishes) for each customer that met their needs
- Closed the sale by using an assumptive close (or other effective closing techniques).
- PHOTOGRAPHER: Delivered an exceptional experience for each customer
- Provided a creative photography session that delivered variety and choice of portraiture for customer purchases
- Pre-sold portraits during the photography session by getting the customers excited about the portraits they would have the opportunity to purchase.
- STUDIO CARRIER: Equipment Handler & Administrative Duties: Properly handled, maintained, and replaced photography and portrait viewing station equipment and supplies as needed, to insure each account received a consistent, quality experience
- Completed required paperwork and processes (daily close, shipped sales orders and digital files, obtained, and completed cash remits, completed weekly sales & hours and expense reports) timely and accurately to ensure each customer’s purchase was completed and order fulfilled.
Assistant Manager/Sales Consultant
Seed for The Nation’s Thrift Store
07.2013 - 07.2014
- Opened/closed (key holder); receive, sort, tag, and stage donated merchandise
- Organized and cleaned the store as needed, waited on customers, encouraged purchases, and rang up sales
- Opened and closed the register, made deposits, recruited, and managed volunteer staff.
Administrative Assistant
Master's Academy
12.2007 - 09.2009
- Ensured the school office operated in a consistently organized manner on a daily.
- Acted as first point-of-contact to callers; relayed messages, transferred calls as appropriate, communicated effectively with administrator, teachers, students, and parents.
- Handled visitor inquiries and directed them to the appropriate contact person.
- Provided clerical and administrative support to the principal/administrator, support teaching staff and students; preparing and circulating curriculum and other required school documents.
- Composed and typeset/designed correspondence and newsletters and made copies of correspondence and other printed material as needed, maintained master schedule and event calendars, opened, read, routed, and distributed incoming mail and other material, prepared answers to routine letters.
- Set up and maintained paper and electronic filing systems for records, correspondence, and other materials while maintaining records with a high degree of accuracy.
- Collected and disbursed funds from cash accounts; kept accurate records of collections and disbursements.
- Tracked and recorded attendance/absences; used reporting software to generate reports for internal/external use and contacted parents as deemed appropriate.
- Maintained all recordkeeping for students and staff, generated and distributed reports as appropriate, as well as confidentiality in all circumstances.
- Performed petty cash and school funds transactions, recordkeeping, data entry, general office duties such as answering telephone inquiries, filing, mail, spreadsheets, and journal entries.
- Demonstrated strong communication, interpersonal, and organizational skills, performing job duties with minimal direct supervision.
- Maintained the integrity of information systems, databases, and office files.
- Managed fundraising projects from an administrative perspective.
- Operated office equipment such as fax machines, copiers, and a multiline phone system; used computers for spreadsheet, word processing, database management, and other applications. Ordered, tracked, and dispensed all supplies.
Sales Consultant
Olan Mills Church Directories & Portraits
07.1992 - 02.2008
- Photography Sales & Sales Trainer
Education
BAS - Business Administration
Dallas Baptist University
Dallas, Texas01.2015
Skills
- Administrative
- Proficient in MS 365
- Workflow Coordination
- Quality Assurance
- Data Entry
- Reliability
Volunteer Experience
- CCAP of Winchester, Winchester, Virginia, Food Pantry Manager
- Restoration Fellowship Church, Strasburg, Virginia, Resource Room & Children’s Curriculum Coordinator
- Seed for the Nation’s Thrift Store, Woodstock, Virginia, Volunteer Coordinator
- Community of Faith Outreach, Inc., Woodstock, Virginia, Founder – Director
- Humble Heart Thrift Store, Springfield, Illinois, Donations Coordinator
- Southgate Fellowship, Duncanville, Texas, Children’s Ministry Coordinator
- East St. Louis, East St. Louis, Illinois, Children’s Pastor
- Kurdistan, Iraq, Kurdistan, Iraq, Missionary – Teacher &Teacher Training
Timeline
Shelter Manager
WATTS (Winchester Area Temporary Thermal Shelter)
12.2023 - 03.2024
Food Pantry & Warehouse Manager
CCAP of Winchester
04.2023 - 02.2024
School Portrait Field Assistant
Victor O’Neill Studios
07.2021 - 12.2021
Family Services Counselor
StoneMor Partners
10.2019 - 02.2021
Photographer and Sales Consultant
Lifetouch/Shutterfly Church Directories & Portraits
08.2014 - 10.2019
Assistant Manager/Sales Consultant
Seed for The Nation’s Thrift Store
07.2013 - 07.2014
Administrative Assistant
Master's Academy
12.2007 - 09.2009
Sales Consultant
Olan Mills Church Directories & Portraits
07.1992 - 02.2008
BAS - Business Administration
Dallas Baptist University
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