Denise King
Greenwood,IN
Summary
Restaurant manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards.
Overview
12
12
years of professional experience
Work History
Manager
Bonefish Grill
Greenwood, IN
06.2015 - Current
Leaving the company July 9th. Gave a 5 month notice. Hours were not suitable for a mother with two young daughters.
server, bartender, key, admin, headwait
Bonefish Grill
Mishawaka, IN
07.2014 - 06.2015
Maintained full knowledge of bar and menu items and made recommendations. Delivered quality food and beverage service to guests in a responsible manner. Delivered food and beverage orders within established timeframes Processed cash, credit card and voucher payments. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Served residents and guests during meal times with speed and efficiency Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
bartender, server, cook, manager
Madison Oyster Bar
South Bend, IN
03.2012 - 06.2014
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Managed accounts payable, accounts receivable and payroll. Counseled and disciplined staff when necessary. Maintained full knowledge of bar and menu items and made recommendations. Maintained full knowledge of all menu items, contents and preparation methods. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Broke down bar after events and returned leftover liquor, glassware and banquet carts. Collected money and made change. Opened and closed bar tabs and transferred tabs to dining area. Processed cash, credit card and voucher payments.
Education
High School Diploma - undefined
James Whitcomb Riley H.S.
2008
Skills
- Strong leader
- Customer-oriented
- Full service restaurant background
- Hiring and training
- Stable work history
- Adaptable
Accomplishments
Assisted in maintaining preparation and service areas in a sanitary condition. Cleaned and organized eating, service and kitchen areas. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. Estimated amounts and costs of required supplies, such as food and ingredients. Executed daily production lists and goals. Greeted each customer with friendly eye contact. Planned menus according to employers' needs and diet restrictions. Spoke with patrons to ensure satisfaction with food and service. Stocked bar with beer, wine, liquor and related supplies. Stocked service stations with items such as ice, napkins and straws. Took food orders and relayed orders to kitchens or serving counters. Trained new employees. Ensured consistent high quality of plate presentation. Made and served drinks to guests and cocktail servers following established guidelines, procedures and policies. Maintained contact with kitchen staff, management, serving staff and customers.
Timeline
Manager
Bonefish Grill
06.2015 - Current
server, bartender, key, admin, headwait
Bonefish Grill
07.2014 - 06.2015
bartender, server, cook, manager
Madison Oyster Bar
03.2012 - 06.2014
High School Diploma - undefined
James Whitcomb Riley H.S.