Denise Kirolos
Torrance,CA
Summary
Professional, reliable team player with background in customer service and operations in fast-paced environments. Known for enhancing team collaboration and achieving results through adaptability and effective communication. Skilled in managing inventory, providing excellent customer service, and maintaining clean and safe workspace.
Overview
13
13
years of professional experience
Work History
Associate Banker
JP Morgan Chase
01.2024 - Current
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
- Counted, verified and handled bank deposits and armored car transactions.
Management Assistant
Enterprise Rent-A-Car
12.2021 - 12.2023
- Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments.
- Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
- Leveraged communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution.
- Attended meetings as management's representative to report on proceedings.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Reviewed and approved vendor invoices.
- Maintained front desk to provide positive first impression.
- Greeted guests and vendors to assist in navigating space.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Conducted inside training sessions to educate employees on products and company policies.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Server/Take-Out Server/Breaker
The Cheesecake Factory
01.2017 - 01.2020
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
Server/Take-Out Server
California Pizza Kitchen
01.2016 - 01.2017
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Cashier
In-N-Out Burger
08.2011 - 11.2012
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Bachelor of Arts - Communication Studies
California State University - Northridge
05.2020
Associate of Arts - Communication Studies
Santa Monica College
Santa Monica, CA05.2020
Skills
- Client Relationships
- Office Administration
- Excel Spreadsheets
- Strong Problem Solver
- Team Management
- Training & Development
- Customer Service
- Supervision & Leadership
- People Skills
- Sales proficiency
- Branch operations
Accomplishments
Graduated with Honors
Affiliations
- Member, Alumni Association
Languages
Arabic
Native or Bilingual
Timeline
Associate Banker
JP Morgan Chase
01.2024 - Current
Management Assistant
Enterprise Rent-A-Car
12.2021 - 12.2023
Server/Take-Out Server/Breaker
The Cheesecake Factory
01.2017 - 01.2020
Server/Take-Out Server
California Pizza Kitchen
01.2016 - 01.2017
Cashier
In-N-Out Burger
08.2011 - 11.2012
Bachelor of Arts - Communication Studies
California State University - Northridge
Associate of Arts - Communication Studies
Santa Monica College
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