Denise Klavinski Fitch
Insurance Professional
Ingleside,IL
Summary
Detail-oriented insurance professional supporting agents throughout policy issuance, finalizing program offerings, servicing existing book of business daily, quoting new business, administering renewals, claims, and growing business relationships with portfolio of assigned clients. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Representative
The Liberty Company Insurance Brokers
01.2022 - Current
- Primarily responsible for small to mid-size commercial lines accounts.
- Work with Account Managing Partner for guidance and training on all aspects of servicing clients.
- Prepare company submissions for new/renewal business, market as appropriate, and prepare proposals.
- Prepare all change requests and review audits and policies for accuracy.
- Setup and prepare new account files in EPIC and Benefit Point
- Invoice all agency bill transactions within 48 hours and collect premiums accordingly.
- Notify producer of any unpaid audits in a timely manner and request appropriate actions be made according to carrier audit guidelines and timeframe.
- Review all renewals with the producer at least 120 days prior to expiration to determine marketing strategies.
- Prepare and process cancellations when required and follow up on notices of cancellations per agency procedures.
- Respond to all carrier memos and process any necessary updates.
- Prepare and process client requests, including ID cards, evidence of property, certificates of insurance, and binders.
- Review policies and related documents for accuracy and deliver policies to insureds as needed.
- Work with producers to evaluate exposure, negotiate and interpret coverage, review with clients as needed.
- Keep producers fully informed of all important activities on their accounts.
- Review monthly reports- Aged Receivable, renewal/expirations, and Suspense reports in a timely manner.
Cust. Service Representative
Commercial Lines, Heil &Kay Ins. Agency
01.2020 - 02.2021
- Performed as a liaison between insureds and various carriers represented
- Processed amendments, endorsements, policy changes, cancellations, issued and renewed bonds, released renewal and new business policies, auto id cards, and certificates of insurance
- Created pre‐renewal packets for remarketing
- Responded to phone and email inquiries from the insured, carriers, and third‐party interests
Individual Health Administrator
Resource Brokerage LLC
05.2015 - 11.2019
- Deliver marketing, administration, and customer service operations on behalf of insurance companies to licensed independent insurance agents
- Process requesst for quotes and provide illustrations to agents
- Interface with agents and insurance companies on policy maintenance matters
- Assist agents in issuing policies; also provide policy reviews and render presale support
- Completed AHIP & FFM training
Account Manager
Synon & Associates
10.2013 - 06.2015
- Collaborated with advisor to obtain illustrations for clients, offerings included Business Insurance, Health Insurance, Medicare Supplements, Life and Disability
- Assisted and conducted enrollment meetings
- Delivered day‐to‐ day service to existing book of business and assisted with claims filing, certificate issue, appeals and billing discrepancies
- Processed renewal of current policies from origination to completion
- Built and grew business relationship with clients.
Sales Associate/ Case Manager
LTCI Partners, LLC
06.2008 - 10.2013
- Oversaw delivery of LTC (long‐term care) insurance solutions to enrolled clients
- Communicated product updates to clients and partners during conferences
- Built and cultivated sustainable relationships with clients and business partners
- Informed clients on multiple aspects, including service coverage, company procedures and timelines
- Designed plans and provided recommendations based on analysis of trends and product offerings
Sales Support Associate/ Renewal Specialist
Trustmark Insurance
01.2005 - 06.2007
- Held accountability for coordinating distribution of proposed rates
- Supported agents throughout case implementation process
- Conducted on‐site product and enrollment training and coordinated company meetings
- Collaborated with actuaries and underwriters to provide acceptance of imposed rate increases
- Delivered renewal support, including negotiation of rates and preparation of re‐ enrollment supplies.
Account Manager
Multiple Benefit Services, Inc, Trustmark
09.1998 - 01.2005
- Led the charge into marketing company insurance and benefit service for companies, executives, and employees within assigned territory
- Created programs with focus on meeting client's needs and protect overall financial health
- Conducted preliminary risk assessment of prospective clients
- Engaged with customers for assessing and identifying pain points and negotiated new insurance contracts while recommending for coverage enhancements and additional lines.
Skills
- Documentation and control
- Policy and procedure modification
- Time Management
- Detail-Oriented
- Operating Procedures and Policies
- Relationship Building
- Problem Solving
- Customer Complaint Resolution
- Verbal and Written Communications
- Client Base Retentions
- CRM proficiency
- Client Relationship Building
- Account Management
Certification
Licensed Illinois Insurance Producer, 2002 - continuous
Health, Life, Property & Casualty
Timeline
Account Representative
The Liberty Company Insurance Brokers
01.2022 - Current
Cust. Service Representative
Commercial Lines, Heil &Kay Ins. Agency
01.2020 - 02.2021
Individual Health Administrator
Resource Brokerage LLC
05.2015 - 11.2019
Account Manager
Synon & Associates
10.2013 - 06.2015
Sales Associate/ Case Manager
LTCI Partners, LLC
06.2008 - 10.2013
Sales Support Associate/ Renewal Specialist
Trustmark Insurance
01.2005 - 06.2007
Account Manager
Multiple Benefit Services, Inc, Trustmark
09.1998 - 01.2005
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchTeam Building / Company RetreatsPersonal development programsWork from home optionStock Options / Equity / Profit SharingPaid time off4-day work weekPaid sick leaveFlexible work hoursSimilar Profiles
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