Denise Klavon
Allentown,PA
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Overview
38
38
years of professional experience
Work History
Postmaster
United States Post Office
Multiple , Pa
03.2005 - 06.2023
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Hired, trained, and evaluated performanceemployees.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
- Streamlined postal operations for increased productivity through effective staff training and resource allocation.
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Managed flow, operations and management services for daily post office visitors.
- Developed and maintained detailed reports of all post office activities using Software.
- Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
- Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
- Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
- Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
- Managed daily operations of three post offices with nine employees.
- Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
Cashier
Walmart
Trexlertown, Pa
10.2010 - 12.2010
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Supervisor of Distribution Operations
United States Postal Service, USPS
Allentown , Pa
01.1999 - 03.2005
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Improved distribution efficiency by streamlining processes and implementing innovative solutions.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.
- Reduced order processing time through effective supervision of team members and workflow optimization.
- Maintained a safe work environment, conducting regular safety training sessions for staff.
- Implemented comprehensive contingency plans to maintain smooth operations during peak periods or unexpected disruptions.
- Collaborated with other departments to develop and implement process improvements for better coordination and smoother operations.
- Managed inventory levels effectively, reducing stock discrepancies and preventing product shortages.
- Conducted regular audits of distribution processes to identify areas for improvement and ensure compliance with internal standards and external regulations.
- Fostered a culture of continuous improvement within the team by encouraging open feedback and innovative problem-solving approaches.
- Optimized warehouse layout to maximize storage capacity while maintaining easy access to products for efficient picking and packing processes.
- Provided exceptional leadership to the team by setting clear expectations, fostering open communication, and encouraging professional development opportunities.
- Oversaw budget management for the department, identifying opportunities for cost reduction while maintaining high-quality service delivery.
- Ensured accurate record-keeping practices throughout all aspects of distribution operations, enabling data-driven decision-making processes.
- Generated valuable insights from analyzing key performance indicators, leading to continuous process improvements and increased efficiency.
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
- Developed and managed operating budget, meeting department goals.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Implemented new [Type] systems, resolved performance issues and expanded processes to meet diverse needs.
- Created and enforced detailed organization processes to increase quality and service standards.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reviewed established business practices and improved processes to reduce expenses.
Sales and Service Assistant
United States Postal Service, USPS
East Greenville , Pa
12.1995 - 02.1999
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Referred to price sheets and special sale bulletins to enter price changes.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Collaborated with team members to maintain smooth operations during peak hours.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Mail Processing Clerk
United States Postal Service, USPS
Lehigh Valley , Pa
01.1985 - 12.1995
- Responded promptly to requests for assistance, spills and customer inquiries.
- Received, sorted, and distributed incoming mail and packages.
- Processed incoming shipments promptly, ensuring accurate stocking and timely availability of products for customers.
- Championed the adoption of new technologies and software within the distribution department, increasing overall operational efficiency.
- Collaborated with other departments on supply and quality issues.
- Uncovered and resolved errors with minimal oversight.
- Implemented preventative maintenance schedules for warehouse equipment which led to decreased downtime due to malfunctions or repairs.
- Maintained safety standards within the warehouse facility through regular inspections and adherence to OSHA guidelines.
- Prioritized and rearranged tasks to meet changing demands.
- Operated postal machines, including postage meters and mail-processing machines.
- Assisted with implementing new mailroom systems and training staff to improve operations.
Customer Service Representative
Walmart
Quakertown , Pa
08.2005 - 10.2010
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
Timeline
Cashier - Walmart
10.2010 - 12.2010
Customer Service Representative - Walmart
08.2005 - 10.2010
Postmaster - United States Post Office
03.2005 - 06.2023
Supervisor of Distribution Operations - United States Postal Service, USPS
01.1999 - 03.2005
Sales and Service Assistant - United States Postal Service, USPS
12.1995 - 02.1999
Mail Processing Clerk - United States Postal Service, USPS
01.1985 - 12.1995