Denise Klempay
Cleveland,OH
Summary
Resourceful and detail-oriented event professional with expertise in hospitality, logistics, and brand-focused experiences. Proven ability to manage high-profile events, coordinate travel for large-scale programs, and cultivate relationships with clients and vendors. Strong leadership, problem-solving, and organizational skills with a passion for crafting seamless, high-end experiences.
Overview
10
10
years of professional experience
Work History
Senior Production Coordinator
Automotive Events
11.2022 - Current
- Led event planning and execution for automotive manufacturers, including factory tours, media drive programs, and global reveals at major auto shows
- Conducted extensive research on potential event locations, local regulations, vendor capabilities, and logistical considerations to ensure seamless execution of automotive events.
- Managed relationships with hotel sales teams, coordinating contracts, room blocks, BEOs, AV, and catering logistics
- Developed brand-focused experiences by collaborating with luxury vendors, restaurants, and bespoke service providers
- Oversaw event registration, travel logistics, and guest accommodations, ensuring seamless execution for high-profile attendees
- Served as Travel Manager for a retailer drive program, handling airfare for over 1,000 attendees across 16 sessions in six weeks
- Managed venue sourcing and contract negotiations to align with brand objectives and event requirements
- Created and maintained event decks and pitch materials to effectively communicate event concepts and logistics to stakeholders
- Managed the production calendar, scheduling tasks and deadlines.
- Managed communication between departments to streamline operations.
Bar Manager
The Flying Fig
Cleveland, OH
07.2021 - 03.2022
- Worked with cross-functional teams to achieve goals.
- Increased bottled wine sales through guest education and personalized recommendations
- Executed premium wine dinners and special events in collaboration with the chef and GM
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Planned and coordinated special events to boost customer numbers and profits.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Ecommerce & Marketing Coordinator
AB Tire & Repair
09.2016 - 12.2021
- Built the ecommerce division from zero to $30K in monthly sales within the first quarter
- Managed online sales and customer service with a 100% satisfaction rating
- Developed tailored solutions for customers, ensuring optimal product selection and service
- Monitored responses to promotional content, adjusting messages to achieve objectives.
- Coordinated with graphic designers to produce visually appealing marketing materials.
Executive Housekeeper
Lake Crescent Lodge
06.2020 - 08.2021
- Led a team of 20+ housekeeping staff, achieving the highest retention rate resort-wide
- Developed training programs that promoted leadership growth and operational excellence
- Navigated supply shortages during COVID-19 by forging strong vendor relationships and implementing creative solutions
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Provided guidance to staff members in resolving customer complaints in a timely manner.
- Organized employee work assignments to maximize productivity while maintaining high quality standards.
- Planned special events such as conferences or conventions while coordinating with vendors for additional services required.
Environmental Educator & Program Coordinator
The Nature Center at Shaker Lakes
10.2014 - 05.2016
- Designed and facilitated STEM-based programming for youth, including summer camps and outdoor education experiences
- Provided mentorship to teenage volunteers, developing their leadership and communication skills
- Coordinated special events such as Earth Day celebrations, volunteer days and public forums.
- Organized and supervised field trips to science museums and research centers.
- Researched current trends in environmental education and advocated for new initiatives within the community.
Education
Bachelor of Science - Zoology
Kent State University
05-2010
Skills
- Event Planning & Coordination
- Travel & Logistics Management
- Vendor & Client Relations
- Hospitality & Guest Services
- Sales & Customer Engagement
- Team Leadership & Training
- Improvising & Troubleshooting
- Brand Experience Curation
- Salesforce
- Eventbrite
- Cvent
- Asana
- Google Workspace
- Adobe Creative Suite
- Microsoft Office Suite
References
References available upon request.
Timeline
Senior Production Coordinator
Automotive Events
11.2022 - Current
Bar Manager
The Flying Fig
07.2021 - 03.2022
Executive Housekeeper
Lake Crescent Lodge
06.2020 - 08.2021
Ecommerce & Marketing Coordinator
AB Tire & Repair
09.2016 - 12.2021
Environmental Educator & Program Coordinator
The Nature Center at Shaker Lakes
10.2014 - 05.2016
Bachelor of Science - Zoology
Kent State University
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