Summary
Overview
Work History
Education
Timeline
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Denise Knight

Titusville,FL

Summary

Obtain a remote position to utilize my collection and customer service experience to assist a company to achieve results to the next level to reduce profit and loss while increasing revenue. Authorized to work in the US for any employer

Overview

27
27
years of professional experience

Work History

Collector

Credit Control LLC
Tampa, FL
11.2023 - Current
  • Permanent remote position
  • Outbound collections on predictive dialer and manual
  • Worked multiple clients with settlement empowerment on negotiation
  • Met or exceeded collection goals.

Payment Solutions Advocate

Bread Financial/Alliance Data
Columbus, OH
02.2022 - 10.2023
  • Manually dialed and skip traced and/or utilized automated dialer to communicate with customers and make payment arrangements on 120-180 days delinquent accounts prior to charge off
  • Met or exceeded collection goals
  • Worked remote permanently and full time.

Collection - Team Lead

Community Choice Financial
Dublin, OH
08.2019 - 02.2022
  • Maintained collection responsibilities while assisting department as a Team Lead
  • Vast collection knowledge of all products
  • Assisted management daily on coaching and development to improve results individually and as a team
  • Consistently met or exceeded collection goals
  • Worked remote for last 12 months of this position.

Collection Supervisor

Alliance Data
Westerville, OH
10.2017 - 07.2019
  • Managed staff of 15-40 associates in the credit card collection department
  • Coached and trained collection reps to improve performance to maximize recoveries on a monthly basis

Administrative Support Manager

A T & T
Columbus, OH
11.2006 - 07.2016
  • Managed staff of 3-4 clerks and collaborated with 7-10 managers
  • Oversaw 3 call centers in the administration of attendance, force, and productivity measures to maximize performance to strategically meet sales objectives
  • Corporate objectives improved 25% year over year.

Associate Director

A T & T
Chicago, IL
01.2000 - 11.2006
  • Managed staff of 5-7 managers and 80-100 collectors
  • Surpassed corporate productivity and collection objectives
  • Responsibilities included: Force administration and monitoring dialer collection strategies
  • Lead several regional projects: Deployment of Fax Imaging System, worked with Vendors on exploring new tools for fraud detection and revision of call flow and evaluation process.

Associate Director

A T & T
Sacramento, CA
01.2002 - 01.2006
  • Managed staff of 2-4 managers and 35-40 collection and admin support
  • Implemented methods, procedures and reporting of bankruptcy cases
  • Negotiated over 55M in recoveries on settlements since 2002
  • Worked with Sales, Collections and various departments to provide upgraded service to the customer.

Coach Manager

SBC/Ameritech
Cleveland, OH
06.1997 - 01.2000
  • Managed staff of 18-25 collectors while working various projects
  • Lead several projects: Development of collection competencies and interview format for collection representative
  • Designed observation form and call flow for the collection organization
  • Established measurements and objectives for preparation of the merger initiative to an offline center.

Education

Some College (No Degree) - Accounting-Completed 110 hours

Ohio State University
Columbus, OH

Timeline

Collector

Credit Control LLC
11.2023 - Current

Payment Solutions Advocate

Bread Financial/Alliance Data
02.2022 - 10.2023

Collection - Team Lead

Community Choice Financial
08.2019 - 02.2022

Collection Supervisor

Alliance Data
10.2017 - 07.2019

Administrative Support Manager

A T & T
11.2006 - 07.2016

Associate Director

A T & T
01.2002 - 01.2006

Associate Director

A T & T
01.2000 - 11.2006

Coach Manager

SBC/Ameritech
06.1997 - 01.2000

Some College (No Degree) - Accounting-Completed 110 hours

Ohio State University

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Denise Knight