DENISE KOTE
Naples
Summary
Experienced and registered Client Associate proficient in managing client relationships and facilitating service delivery. Demonstrated ability to efficiently resolve client issues and ensure satisfaction. Utilizes strong communication and problem-solving skills to enhance client experiences and contribute to team goal achievement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Specialist
Moran Wealth Management
07.2023 - Current
- Provide operational guidance to Financial Advisors ranging from systems navigation to document fulfillment.
- Ensure new business paperwork is accurately successfully submitted. This includes preparing forms to be presented to clients, obtaining appropriate signatures, submission and follow-up of new account documentation.
- Mitigate risk through appropriate authentication standards. This includes the authentication of incoming and outgoing client calls. Required to perform authentication callbacks for high risk transactions, such as third party distributions, profile changes and wires.
- Maintain a professional environment and create a positive impression. Submit and process certain operational requests as instructed by the Financial Advisor and/or client. These may include: funds distributions, deposits of checks, journals, client and account updates, ACAT initiation and other operational tasks.
- Work in coordination with the Financial Advisor to ensure certain reports are reviewed and addressed, such as periodic distributions and RMDs, Estate processing, Trust distributions etc. Receive and place orders as directed from Financial Advisor and assigned clients.
- Schedule and confirm client appointments, create meeting agendas and summaries, prepare/coordinate marking events and perform general administrative functions such as answer and return calls, prepare routine client correspondence and perform maintenance of client records.
- Educate clients on account services and capabilities (e.g., how to read statements/confirms, how to use Online Services, paperless options etc.) Assist with on-boarding new members to the team.
Universal Banker
Truist Bank
01.2023 - 07.2023
- Educate clients on account services and capabilities (e.g., how to read statements/confirms, how to use Online Services, paperless options etc.)
- Collect appropriate documentation to set up new accounts
- Leverage various communication channels to keep in touch with clients (e.g., send out birthday cards, e-mail research newsletters)
- Process account service requests and ensure appropriate documentation
- Direct incoming phone calls to appropriate team member Wealth Management
- Input data into Financial Planning tools
- Input orders within appropriate system and complete associated paperwork
- Review daily branch reports and alerts and process accordingly
- Assist in the preparation of client reports and other materials for client meeting
- Organize logistics of team marketing events, develop and maintain team marketing materials
- Maintain contact management systems with up to date key client information
- Provide team with up to date calendar including daily, weekly, and monthly activities
- Proactively develop self to continuously improve knowledge, skills and credentials and communicate development needs to Senior Financial Advisor or Team Administrator as applicable
- Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs
- Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience
- Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs
Branch Operations Coordinator
Truist Bank
08.2018 - 01.2023
- Participate fully in all components of the established Truist Retail Community Bank Leadership Routines
- Commit to advancing individual and product knowledge to better serve consumer and business clients
- Adhere to internal controls, operational procedures and risk management policies
- Provide professional client service, which includes, but is not limited to: performing client focused transactions with precision utilizing our Purpose, Mission and Values
- Lead day-to-day transactions of teammates ensuring superior client service with minimal service disruptions
- Assist Branch Leader with training, coaching and development of teller line teammates
- Support team sales and service process through consultative conversations with clients and identifying needs or opportunities through the referral process and/or fulfillment
- Ensure a high level of client service by performing basic client service maintenance and account opening procedures (e.g
- Account reconciliation, address changes, stop payments, transfer, processing check orders and basic account opening)
Education
Legal Studies -
Florida Gulf Coast University
Fort Myers, FL12.2022
European Business Law -
University of Tirana
Tirana, AL07.2012
Legal Studies -
University of Tirana
Tirana, AL07.2008
Skills
- Written and Verbal Communications Skills
- Detailed and Service Oriented
- Microsoft Office
- Client onboarding
- Document management
- Creative solutions
- Team player
- Interpersonal skills
Certification
- Series 65
- AIF-Accredited Investment Fiduciary
- CES-Certified Estate and Trust Specialist
Languages
English
Full Professional
Italian
Full Professional
Albanian
Native or Bilingual
Timeline
Client Service Specialist
Moran Wealth Management
07.2023 - Current
Universal Banker
Truist Bank
01.2023 - 07.2023
Branch Operations Coordinator
Truist Bank
08.2018 - 01.2023
European Business Law -
University of Tirana
Legal Studies -
University of Tirana
- Series 65
- AIF-Accredited Investment Fiduciary
- CES-Certified Estate and Trust Specialist
Legal Studies -
Florida Gulf Coast University
Similar Profiles
Ryan EdwardsRyan Edwards
Incoming Summer Analyst at Moran Wealth ManagementIncoming Summer Analyst at Moran Wealth Management
Sidharth NavarkheleSidharth Navarkhele
Assistant Manager at 360 One Wealth And Asset Management (formally Known As IIFL Wealth And Asset Management )Assistant Manager at 360 One Wealth And Asset Management (formally Known As IIFL Wealth And Asset Management )
Janhavi YADAVJanhavi YADAV
Senior Preferred Relationship Manager at Nuvama Wealth Management (Formerly Known As Edelweiss Wealth Management)Senior Preferred Relationship Manager at Nuvama Wealth Management (Formerly Known As Edelweiss Wealth Management)