Denise Lam
Pharmacist
Gilbert,AZ
Summary
Dedicated Pharmacist offering over 23 years experience at various pharmacy settings, demonstrating exceptional customer service, interprofessional collaboration skills and clinical expertise. Currently pursuing full-time or part-time pharmacist positions (25-40 hours per week). Committed to leveraging my positive attitude and qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Specialty Pharmacist
CVS Health
2015.05 - Current
- 8+ years experience in handing core specialty drugs and high-touched medications in various centers of excellence. Currently working as hemophilia clinical pharmacist, conducting comprehensive clinical reviews, managing infusion supplies and nursing services in order for blood disorder patients to receive treatments for emergency bleeding episodes in s timely manner..
- Collaborate and act as liaison with members in Pharmacy Team, Nursing Team, Benefit Verification Team, and other healthcare professionals to tailor the optimal therapy, nursing service, and self-care options to best suit our patients' clinical and financial needs. With solid record of building trusting relationships with our patients, colleagues, and healthcare professionals.
- Actively participate in discussions with Innovation Team and supervisors regarding system issues, enhancements and updates, with intentions to improve daily workflow and patient care.
- Mentoring customer service representatives and technicians, fostering a positive work environment and enhancing team engagement. Assigned as subject matter expert (SME) to train new hired pharmacists.
Staff Pharmacist
Walgreens Central Pharmacy Operation
2009.06 - 2015.04
- Provided real-time support to local Walgreens Pharmacies including assessing drug utilization reviews (DUR) and prescription verifications in a centralized location.
- Provided consultations and answered inquiries from patients and healthcare professionals regarding drugs, potential side effects, and specified use.
- Reviewed reimbursements and resolved insurance claim issues.
- Successfully satisfied performance metrics and department goals during time of employment.
Retail Staff Pharmacist
Walgreen's Pharmacy
2007.12 - 2009.06
- Managed operations of this high-volume and fast-pace non-24 hour pharmacy. Performed pharmacist's responsibilities including verifying and compounding prescriptions, assessing drug utilization review, resolving third-party rejections, and providing medication counseling.
- Contributed to increased prescription sales by offering excellent customer service and clinical knowledge. Developed strong relationships with patients creating a loyal client base resulting in repeat business.
- Performed perpetual inventory controls and safety standards. Successfully identified internal drug theft by improving tracking system to achieve lost prevention.
- Assisted pharmacy manager with inventory, purchasing and receiving of medication including controlled substances.
Pharmacy Manager
Safeway Pharmacy
2005.06 - 2007.12
- Oversaw and managed operations of this supermarket pharmacy with a volume averaging 100+ prescriptions per day. Performed pharmacist responsibilities including verifying and compounding prescriptions, performing drug utilization review, resolving third-party rejections, and medication counseling.
- Prepared and organized operational reports. Utilized data for developing strategy to Improve overall pharmacy performance. Evaluated work performance for all staff, provided recommendations and personalized training for staffs.
- Assisted District Manger with projects including redistribution of stocks to avoid medication wastes and store renovation projects throughout the district.
- Involved in Pharmacy Preceptor Program with Arizona Stated Board of Pharmacy and successfully trained 6 pharmacy interns over 2 years.
Staff Pharmacist
Rite Aid Pharmacy
2003.10 - 2004.09
- Managed pharmacy operations of overnight shift in this 24-hour pharmacy in central Philadelphia.
- Performed pharmacist responsibilities including verifying and compound prescriptions, performing drug utilization review, resolving third-party rejections, and medication counseling.
Production Manager
Meyer Pharmaceuticals
2001.07 - 2003.06
- Managed production workflows, developed objectives and goals for staff to achieve, and maintained operation wellness.
- Increased overall productivity by identifying obstacles in production processes and proposing effective solutions.
- Established and executed Standard Operation Procedures for processes in clean rooms, manufacturing premises, and production lines to meet industry standards, Current Good Manufacturing Practices (cGMP), regulatory requirements, and contractor manufacturer's needs.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Coordinated with marketing and sales team to align production schedules with market demands, optimizing inventory levels.
- Collaborated with R&D to integrate new technologies into production processes, enhancing product features and improve stability.
Education
Bachelor of Science - Pharmacy
Temple University
Philadelphia, PA05.1999
Skills
Clinical expertise
Customer Service
Positive attitude
Problem-Solving
Time Management
Strong communication and documentation skills
Teamwork and Collaboration
Third-party billing and reimbursement knowledge
Adaptability and flexibility
LICENSURE (All in good standing)
- AZ Pharmacist License S014669
- IL Pharmacist License 051.296484
- PA Pharmacist License RP045280L
Favorite Things To Do
Daydreaming in swimming pool, commit dancing and weight training in gym, and spending quality time with family and friends.
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
References
Lydia Ferraris, Specialty Pharmacy RPh Supervisor (Hemophilia Team, Redlands, CA)
Shawn Schieber, Specialty Pharmacy RPh Supervisor (REMS Team, Lenexa, KS)
Timeline
Specialty Pharmacist
CVS Health
2015.05 - Current
Staff Pharmacist
Walgreens Central Pharmacy Operation
2009.06 - 2015.04
Retail Staff Pharmacist
Walgreen's Pharmacy
2007.12 - 2009.06
Pharmacy Manager
Safeway Pharmacy
2005.06 - 2007.12
Staff Pharmacist
Rite Aid Pharmacy
2003.10 - 2004.09
Production Manager
Meyer Pharmaceuticals
2001.07 - 2003.06
Bachelor of Science - Pharmacy
Temple University
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