Summary
Overview
Work History
Skills
Timeline
BusinessAnalyst

Denise Lanier

Louisville,KY

Summary

Experienced Bookseller handles cash processing procedures, balances cash drawers. Takes inventories and stocks shelves per store schedule. Offers strong interpersonal and task prioritization skills.

Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.

Overview

47
47
years of professional experience

Work History

Produce/Floral Assistant

Kroger
05.2015 - 01.2017
  • Prepared potted plants and bouquets based on customer requirements.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.

Postal Worker

USPS
10.2013 - 12.2013
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Moved bulk containers and large parcels with forklifts.
  • Sorted mail according to size, shape and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Bookseller/Cashier

Borders Bookstore
06.2004 - 06.2009
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Assisted customers with locating books and other materials in store.
  • Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
  • Collaborated with other staff to support smooth daily operations.
  • Restocked shelves and kept store displays attractive and organized to drive sales.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Established strong relationships with customers to encourage repeat business.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Operated cash register to record transactions accurately and efficiently.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

IT Technician/Customer Stervice

BellSouth Telecommunications
02.1970 - 06.2002
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Generated reports to track performance and analyze trends.

Skills

  • Customer support
  • Product inventories
  • Calm demeanor
  • Merchandise displays
  • Complaint resolution
  • Inventory management
  • Stock management
  • Courteous demeanor
  • Answers phone calls
  • Administrative support
  • Store organization
  • Sales processing
  • Inventory tracking

Timeline

Produce/Floral Assistant

Kroger
05.2015 - 01.2017

Postal Worker

USPS
10.2013 - 12.2013

Bookseller/Cashier

Borders Bookstore
06.2004 - 06.2009

IT Technician/Customer Stervice

BellSouth Telecommunications
02.1970 - 06.2002

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Denise Lanier