Denise Ellis

• Grievances and Arbitrations
• Union Relations · Collective Bargaining · Organizational Effectiveness · Labor and Employment Law · Labor Relations · Team Leadership · Grievance Arbitrations · Labor Contract Negotiation
• Storytelling · Presentations · Presentation Skills · Stakeholder Engagement · Community Engagement · Problem Solving · Strategic Planning · Public Relations
• Labor Relations Professional with expertise in Collective Bargaining, Grievances and Employment Law
• Oversee and monitor adherence to local and national agreements, as well as all applicable local, state, and federal laws. Negotiate local collective bargaining agreements, investigate grievances and participate in the arbitration process. Lead the hiring and training of union stewards across several facilities. Provide support and guidance to workers on labor and work-related issues or concerns.
  
  *Negotiated reorganizations, layoffs, transfers and COVID-19 policies, identifying viable solutions that address the best interests of union members.
  *Managed and trained 40 FTE contract specialists on the union agreement, grievance, and arbitration processes; implemented weekly meetings and daily check-ins to follow-up on tailored training plans.
  * Identified skill gaps and sought development opportunities specific to each staff member's needs.
  *Attended worksites across all shifts to liaise with members and identify concerns. Partnered with stewards and contract specialists to file and settle grievances and prepare for arbitration.

• Administrative Office
• Monitored and recorded incoming and outgoing mail; distributed mail to designated departments or personnel.
• Maintained records of office activities, including filing, archiving, preparing documents, scheduling appointments and meetings.
• Assisted with the preparation of reports by collecting data and summarizing information.
• Received telephone calls; transferred callers to appropriate staff members; took messages when necessary.
• Provided customer service support in a professional manner; responded to inquiries from internal and external customers regarding departmental services.
• Managed daily workflow of office operations such as ordering supplies, maintaining equipment, organizing files.
• Checked accuracy of data entered into database system; made corrections where needed.
• Created spreadsheets using Microsoft Excel to track orders, maintain inventory levels, manage accounts receivable and payable.
• Scanned documents into digital file system; maintained electronic filing system.
• Printed out documents as requested by management team or other staff members.
• Supported office clerical functions using word processing and other software, email and office machines.
• Answered multi-line telephone system and routed calls to appropriate personnel.
• Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.

• Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
• Assigned work tasks to subordinate receptionists and monitored their performance.
• Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
• Scheduled appointments for staff members, clients, and customers using an electronic calendar system.
• Coordinated with other departments to ensure smooth operations of the reception area.
• Handled administrative duties such as filing documents, printing reports, scanning files.
• Provided assistance to employees regarding general inquiries about company policies and procedures.
• Created daily shift schedules for subordinate receptionists based on workload demand.
• Processed payments from customers utilizing Point of Sale systems.
• Monitored office supplies inventory levels and placed orders when necessary.
• Updated customer databases with accurate contact information as needed.
• Managed petty cash transactions when checking in patients for appointments
• Responsible for maintaining security protocols in order to keep unauthorized individuals out of restricted areas.
• Scheduled and confirmed appointments.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

• Processed customer orders promptly and accurately.
• Answered phones in a courteous manner while providing excellent customer service.
• Provided administrative support such as scheduling appointments
• Delivered high-quality customer service through deep commitment to knowledge and performance.
• Supported office clerical functions using word processing and other software, email and office machines.
• Communicated with customers and employees to answer questions or explain information.
• Followed confidentiality rules to preserve data quality and reduce potential information compromise.

• Grievances
• Representation
• LMP
• Rounding facilities
• Identifying leaders in the department
• Office Hours
• Reviewed and evaluated proposed contract documents to ensure compliance with applicable laws and regulations.
• Impact bargaining included but not limited to drafting standard contract language for use in all agreements between the union and the employer
• Provided guidance on contract interpretation when disputes arose between parties involved in a contract agreement.
• Ensured that all signed contracts were properly filed in an organized manner for easy retrieval.
• Analyzed requests for proposals to determine appropriate responses based on contractual obligations or NLRA
• Conducted post-awards settlements from arbitration rulings

• Reviewed and evaluated proposed contract documents to ensure compliance with applicable laws and regulations.
• Developed contractual agreements, including terms and conditions, in accordance with established policies and procedures.
• Analyzed requests for proposals to determine appropriate responses based on contractual language
• Identified areas of risk in proposed contracts and recommended changes
• Ensured that all signed contracts were properly filed in an organized manner for easy retrieval.
• Review and understand contract plans and specifications.
• Negotiated, reviewed and managed contracts for SEIU-UHW
• Accelerated rebids, closures, reductions in for by guiding key principles of the collective bargaining agreements and assisting in managing timely initiation and execution of each matter
• Impact Bargaining
• Local Bargaining
• Arbitrations
• Developed contracts for legal review for presentation to senior management staff.
• Guided suitable resolutions on issues related to critical contracts negotiations
• Administered contract change requests and resolution.
• Oversaw changes and coordinated change orders and contract reviews.
• Stayed abreast of relevant industry rules and regulations to keep organization compliant.

: Business Management · Leadership Development · Criminology · Juvenile Justice · Criminal Law · Criminal Justice · Law Enforcement