Denise Lawrence
Manchester,NH
Summary
Dynamic professional with a proven track record in inventory management and exceptional customer service, honed across roles from Kitchen Manager at Manchester School District to Secretary at NCR Corporation. Excelled in reducing food waste and maintaining confidentiality, showcasing multitasking and organizational prowess. Achieved consistent health code compliance, underscoring a commitment to excellence and team leadership.
Bringing positive, organized, and energetic approach to managing kitchen operations. Understanding of food safety standards and inventory management, paired with skills in team leadership and efficient workflow coordination. Focused on creating cohesive kitchen environment that delivers dishes and maximizes customer satisfaction.
Overview
39
39
years of professional experience
Work History
Kitchen Manager
Manchester School District- School Food Nutrition
09.2001 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Responsible for Food inventories of $10,000, and Food Supply inventories of $10,000.
- Responsible for the daily money deposits.
Rehab Assistant
Catholic Medical Center
08.1998 - 08.1999
- Responsible for cleaning the treatment areas.
- Responsible for cleaning out the warming machines, used by the Physical Therapists.
- Answer the phone when the receptionist was not available.
- Miscellaneous Filing of paperwork
Outpatient Rehab Secretary
Catholic Medical Center
11.1996 - 08.1998
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
COD Auditor
United Parcel Service
11.1989 - 10.1996
- Responsible for 8 Hubs COD tickets.
- Had to make sure the tickets matched what the drivers said was turned in,
- If there was a discrepancy, I would have to call the supervisor at the Hub to clarify.
- Made sure what was turned into the Bank from the Hub matched all our paperwork.
Secretary Assistant
Budget Car Rental
11.1987 - 11.1989
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responsible for making sure the lease vehicles had auto insurance.
- Responsible for making sure the Mass. vehicles paid their excise taxes and parking tickets. I would have to contact the person leasing the vehicles.
Secretary
NCR Corporation
09.1985 - 09.1987
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support the the sales management staff.
Education
High School Diploma -
Manchester West High School
Manchester06.1983
Skills
- Multitasking and organization
- Customer service
- Inventory management
- Staff supervision
- Ordering supplies
- Supply ordering
- ServSafe certification
Employee of the Month - 3 times for UPS
Exceptional work ethic
I'm A Game Changer
From West High School
For the hard work we do to make good meals for the Students
For the positive attitude we have with students and staff
Timeline
Kitchen Manager
Manchester School District- School Food Nutrition
09.2001 - Current
Rehab Assistant
Catholic Medical Center
08.1998 - 08.1999
Outpatient Rehab Secretary
Catholic Medical Center
11.1996 - 08.1998
COD Auditor
United Parcel Service
11.1989 - 10.1996
Secretary Assistant
Budget Car Rental
11.1987 - 11.1989
Secretary
NCR Corporation
09.1985 - 09.1987
High School Diploma -
Manchester West High School
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